What you can manage on an American Airlines booking
The common tasks. Have your record locator ready and we'll pull it up fast.
Move dates, cancel, or check refund vs. credit — rules depend on your fare.
Choose seats, add extra-legroom, or check upgrade availability.
Add checked bags, special items, or other extras — usually cheaper in advance.
Wheelchair or medical assistance, pets, unaccompanied minors — these need advance arrangement.
Name spelling corrections, payment that won't go through online, or reissuing a ticket.
Every booking is governed by its own fare rules. We don't quote fees here — an agent confirms options and costs before anything is charged. You can also self-manage free at aa.com.
What you can do with your booking
Have your record locator ready and we'll pull it up fast.
- Change or cancel — move dates, cancel, or check refund vs. credit
- Seats & upgrades — pick seats, add legroom, check upgrade options
- Bags & extras — add checked or special items in advance
- Special requests — wheelchair, pets, unaccompanied minors (arrange ahead)
- Fixes — name corrections, failed online payments, reissues
What you'll need
Two details are usually enough.
Payment won't go through online? That's common on international bookings. We can complete it securely by phone — call and we'll take it from there.
Frequently asked
What do I need to manage my booking by phone?+
Can you do everything the website does?+
My online payment keeps failing — can you help?+
Is there a free way to manage it myself?+
Contact options
Reach American directly, or let us handle it.
Contact American Airlines directly
The airline's own official channels — free.
More American Airlines help
Related guides.