How to check status and what to do first
Practical steps. For the full breakdown of what you are owed, see our delays and rebooking guide.
WestJet shows live flight status on westjet.com and in the WestJet app, and it can notify you of a gate change, delay or cancellation if your booking is added. Check the day before and again before you leave for the airport, so a change never catches you on the drive in.
A delay moves your time; a cancellation removes the flight, and for delays of 3 hours or more, cancellations and denied boarding WestJet must offer a rebooking at no extra cost. Once a controllable disruption forces a wait, WestJet's standards of treatment kick in with food and drink, and a hotel if it forces an overnight.
The best seats on the next flight go fast, and WestJet is not in a global alliance, so rebooking options can be thinner than on a big-network carrier. If your flight is cancelled or badly delayed, do not wait in a long airport line only, contact us in parallel so we work the phone and the alternatives while you hold your place.
A delay on the first leg is really a question about the second. If the delay threatens a connection, that is where the risk is, and our connections guide covers how WestJet rebooks you onto its own flights, WestJet Encore or a partner, and why a self-connection on two tickets is not protected.
Note the delay length and the reason WestJet gives, and keep any receipts. Whether you are owed cash depends on the cause, a claim can be filed from 72 hours after your arrival and within one year, and the reason on record is what that claim rests on.
Flight status and your entitlements depend on the cause and the length of the disruption, and airlines and regulators change these rules. We confirm what applies and never guarantee an amount, the airline and the regulation set that. You can track any flight yourself at westjet.com.
The first move beats the perfect move. On a cancellation, the next flight's good seats and the rebooking queue both fill within minutes, and WestJet has no global alliance to absorb the overflow. Check the status yourself, then call us in parallel, we work the phone and the alternate routings while you hold your place at the airport, so you are never relying on just one line.
Frequently asked
How do I check my WestJet flight status?+
My WestJet flight is delayed, what am I owed right now?+
My flight was cancelled, what is the first thing to do?+
Does WestJet compensate for delays like this differently from US airlines?+
Contact options
Reach WestJet directly, or let us handle it.
Contact WestJet directly
The airline's own official channels, free.
More WestJet help
Related guides.