What you can manage on a Viva booking
The common tasks. What's possible on a given ticket depends on its fare and timing.
At vivaaerobus.com or in the Viva app you'll need your reservation code and last name. Keep it handy, we'll ask for it too when we help.
On Viva that starts with the carry-on, which is a paid add-on on every fare, then checked bags on top. Only the personal item is free. Adding bags in advance beats airport prices, which run higher, in money and in stress.
Seat selection is a paid add-on, timed and priced by fare, and the good rows go first. If you're a family or a group, adding seats early is the difference between sitting together and being scattered at check-in.
Minor corrections are often possible, and Viva allows a name correction of up to three characters free once per booking. Bigger changes need more work and get harder close to departure, so don't wait. Tell us what's wrong and we'll tell you what it takes.
Zero can't be changed at all, Switch allows up to three changes, Smart is unlimited, each up to 4 hours before your first flight, and there's a 24-hour full-refund window right after purchase. See our change and cancellation guide, or just call and we'll handle it before your window closes.
What a booking allows depends entirely on its fare and timing. Tell us your reservation code and what you want to do, and we'll tell you what's possible and take care of it, our service fee is quoted first, and Viva's own tools at vivaaerobus.com are always free.
What you can do after booking
The common tasks; a ticket's fare and timing decide the details.
Find your reservation in seconds
Have these two things and any agent can pull it up.
- Reservation code, the code from your Viva confirmation
- Passenger last name exactly as booked
- For online access: the email used to book
- Lost the code? We can usually locate it from your details
Assemble the trip now, not at the airport. On Viva the fare is the skeleton and everything else is an add-on with more than one price, starting with the carry-on, and the airport charges the high one. One call, we read your fare, add what's actually missing, and skip what isn't.
Frequently asked
I lost my reservation code, can you still find my booking?+
Can I add a bag or seat after booking?+
Can I still change my booking?+
Do you charge to manage my booking?+
Contact options
Reach Viva directly, or let us handle it.
Contact Viva Aerobus directly
The airline's own official channels, free.
More Viva Aerobus help
Related guides.