What to do about a Frontier delay or cancellation
General guidance. Your specific rights depend on the route, cause and your fare.
Confirm the current status on flyfrontier.com or the Frontier app before you head to the airport — schedules can change quickly during disruptions.
You're generally entitled to a rebooking on the next available flight or a refund to your original payment. On airline-caused cancellations, that can apply even to nonrefundable fares.
When many passengers are rebooking at once, seats on the next good flight go fast. Because Frontier has no phone queue and flies limited frequencies on some routes, acting immediately is even more important.
As an ultra-low-cost carrier, Frontier may not have another flight on your route until later — so the next available option can fill quickly. Get on it right away.
Hold on to your confirmation code and any notices; they help confirm what you're owed if you claim a refund later.
Rights and remedies vary by route, cause and fare, and rules differ between countries; Frontier handles disruptions online rather than by phone. We don't quote compensation amounts — call us with your flight and we'll tell you your realistic options and act on them fast.
Disruption quick-reference
General guidance — your rights depend on the route, cause and fare.
Delayed or cancelled — what you're generally owed
General guidance; your rights depend on route, cause and fare.
Frontier cancels the flight
Strongest position
- Rebooking on the next available flight, or
- A refund — even on nonrefundable fares
- Airline-caused disruptions are generally re-accommodated
- Some routes add rights depending on cause
Long delay or your choice
More conditional
- Options depend on the length and cause
- Compensation rules vary by country
- Nonrefundable fares limit voluntary changes
- Keep documents in case you claim later
Call us before you queue — Frontier has no phone to call. When a flight is cancelled, a live agent can often rebook you faster than an app or an airport line, and with fewer daily Frontier flights on some routes the next open seat goes quickly. We're on 24/7 for exactly this.
Frequently asked
My Frontier flight was cancelled — what am I entitled to?+
My flight is delayed and I'll miss my connection — help?+
Am I owed compensation for the delay?+
Frontier has no phone — how do I reach a person fast?+
Contact options
Reach Frontier directly, or let us handle it.
Contact Frontier Airlines directly
The airline's own official channels — free.
More Frontier Airlines help
Related guides.