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Checking in for your Aeroméxico flight

Check in early, carry the right documents, and know the cutoffs — that's most of a smooth Aeroméxico departure. Here's what to do and when, plus a number to call if anything won't go through.

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    How Aeroméxico check-in generally works

    General timings. Exact windows depend on the airport and whether your flight is domestic or international.

    Online and app check-in:

    Check-in on aeromexico.com and the Aeroméxico app generally opens well before departure and closes a set time before the flight. It's the easiest way and usually gives the best remaining seats.

    Airport counters and bag drop:

    If you're checking a bag or need documents verified, use the counter or bag drop. International flights to and from Mexico need more time — arrive earlier than for a domestic hop.

    Boarding groups are firm:

    Aeroméxico boards by groups and closes boarding several minutes before departure — the gate can close earlier than you'd expect, so being there early matters.

    Documents for international travel:

    Passports, visas and entry requirements for your destination — including Mexico's own entry rules — are your responsibility and are checked before boarding. Verify them well ahead.

    Boarding order:

    Premier, AM Plus and higher Aeroméxico Rewards members board earlier; Basic typically boards in the last group.

    Check-in and boarding cutoffs vary by airport, route and aircraft. If online check-in fails or a document question comes up, call us and we'll help you sort it before you travel — or use aeromexico.com directly.

    Your check-in timeline

    General timings — always confirm the exact windows for your airport and route.

    Online / Aeroméxico app
    Opens well before departure; closes a set time before the flight
    Airport counter / bag drop
    For checked bags and document checks — earlier for international
    Boarding
    By group; closes several minutes before departure
    International
    Allow extra time for documents and security

    Before you leave for the airport

    A quick pre-flight check that prevents most day-of problems.

    • Check in online and save the mobile boarding pass
    • Confirm passport, visa and entry requirements for your destination and Mexico
    • Recheck your flight status in case of changes
    • Know your bag drop and boarding cutoffs for the airport

    If online check-in won't accept you, it's often just an international document check or ticket condition — usually you simply check in at the airport. Call us and we'll confirm why so there's no surprise at the counter.

    Frequently asked

    When does Aeroméxico check-in open and close?+
    Online check-in generally opens well before departure and closes a fixed time before the flight; airport cutoffs are earlier for international flights. Tell us your route and we'll give you the safe times to aim for.
    Online check-in won't accept me — what now?+
    It happens with certain international itineraries, document checks or ticket conditions. It usually just means you check in at the airport, but call us and we'll confirm why and what to do.
    How early should I get to the airport?+
    For international Aeroméxico flights, arrive well ahead — more than for a short domestic flight — to allow for bag drop, security and document checks. When in doubt, earlier is safer.
    Do I need to print a boarding pass?+
    Usually a mobile boarding pass in the Aeroméxico app is fine, but some airports or connections still want a printed copy. If you're unsure for your route, ask us.

    Contact options

    Reach Aeroméxico directly, or let us handle it.

    Contact Aeroméxico directly

    The airline's own official channels — free.

    Websiteaeromexico.com
    Reservations1-800-237-6639
    AppAeroméxico app

    Or let a BargainAirTicket agent do it

    Independent · 24/7 · English & Español · service fee applies.

    +1 (833) 667-2918
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    More Aeroméxico help

    Related guides.

    Full Aeroméxico guide Baggage policy Flight status Seats & upgrades

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