What you can manage on an Aeroméxico booking
The common tasks. What's possible on a given ticket depends on its fare rules.
At aeromexico.com or in the Aeroméxico app you'll need your reservation code and last name. Keep it handy, we'll ask for it too when we help.
Most extras can be added after booking, usually better than sorting them at the airport. On Light that includes the carry-on the fare doesn't come with, on Basic it includes the checked bag and the seat selection that cost extra. Adding early is the smart move.
Minor corrections like a spelling fix are frequently possible; bigger changes may need a reissue and get harder close to departure, so don't wait.
With your Rewards number on the reservation you earn points on Aeroméxico and SkyTeam partners like Delta, and any tier benefits apply. Easy to miss, easy to add.
Date changes and cancellations follow your fare rules, tightest on Light and Basic, and the US 24-hour rule can help right after booking, see our change and cancellation guide, or just call and we'll handle it.
What a booking allows depends entirely on its fare and route. Tell us your reservation code and what you want to do, and we'll tell you what's possible and take care of it, our service fee is quoted first, and Aeroméxico's own tools at aeromexico.com are always free.
What you can do after booking
The common tasks, what a ticket allows depends on its fare rules.
Find your reservation in seconds
Have these two things and any agent can pull it up.
- Reservation code, the code from your Aeroméxico confirmation
- Passenger last name exactly as booked
- For online access: the email or Aeroméxico Rewards account used
- Lost the code? We can usually locate it from your details
On Light or Basic, add what you'll need now, not at the airport. Light comes without a carry-on and Basic without a checked bag or seat selection, and adding them to the reservation in advance is the calm, cheaper order of doing it. One call and it's done.
Frequently asked
I lost my reservation code, can you still find my booking?+
Can I add a bag or seat after booking?+
Can I add my Aeroméxico Rewards number to a flight I already booked?+
Do you charge to manage my booking?+
Contact options
Reach Aeroméxico directly, or let us handle it.
Contact Aeroméxico directly
The airline's own official channels, free.
More Aeroméxico help
Related guides.
