How Aeroméxico changes & cancellations generally work
The rules in plain language. Your exact fare and route decide, we confirm both on the call.
Flex is Aeroméxico's most flexible main-cabin fare, Classic sits below it, and Light and Basic are the tightest. The Premier cabins carry their own Basic, Classic and Flex versions. Knowing which you bought is the first step, it's printed on your confirmation.
Aeroméxico publishes this on both its 24 Hour Fare Guarantee page and its Customer Service Plan: on flights to or from the United States booked at least seven days before departure, you have 24 hours to cancel or change without penalty, across all fares. If you booked yesterday, this is your window, act on it today.
The lowest fares give you the least room once that first day has passed. Before you write a ticket off, let us read your exact conditions, sometimes there's more give than the fare name suggests.
When your fare allows a change, you'll pay any difference in fare if the new flight costs more, plus whatever change conditions your fare carries. We quote everything, including our service fee, before anything is charged.
When the disruption is the airline's own, a cancellation or a significant schedule change, you're generally entitled to a rebooking or a refund, even on a restricted fare. See our refund guide for how the money comes back.
Many US itineraries include a Delta-operated flight under the joint venture. A change can touch both airlines' segments, which is exactly the kind of thing an agent untangles faster than a website.
Change and cancellation conditions depend on your fare, route and how the ticket was issued. We never publish amounts because yours is specific to your ticket, an agent quotes the exact figure, and our service fee, before anything is charged. You can always do it yourself free at aeromexico.com.
Aeroméxico fares and how easily they flex
Where your ticket sits on the ladder decides how much it can move. Higher = more flexible.
Who caused the change matters most
The same ticket behaves very differently depending on whose decision it was.
You change by choice
Fare rules apply
- Light and Basic leave the least room
- Classic and Flex are built to move
- A fare difference applies if the new flight costs more
- The US 24-hour window is the big exception, every fare
Aeroméxico cancels or reschedules
Better for you
- A rebooking or refund is generally available
- Applies even on restricted fares
- Significant schedule changes usually qualify
- Delta segments under the joint venture get worked too
Flying to or from the US and booked within the last day? Move now. Aeroméxico's published rule gives every fare 24 hours to cancel or change without penalty when the ticket was bought at least seven days before departure. Call us before the day is up and we'll act on it.
Frequently asked
Can I change a Light or Basic ticket on Aeroméxico?+
I booked a US flight yesterday, can I still cancel free?+
What if Aeroméxico changed my schedule?+
Do you charge to change it for me?+
Contact options
Reach Aeroméxico directly, or let us handle it.
Contact Aeroméxico directly
The airline's own official channels, free.