How Aeroméxico refunds generally work
Whether money comes back usually turns on which fare you bought and who caused the change.
On flights to or from the US booked at least seven days before departure, cancelling within 24 hours of booking means no penalty, on every fare. If you're inside that window, this is the door to use.
If Aeroméxico cancels your flight or makes a significant schedule change, a refund is generally available regardless of how restricted the fare was. Airline-caused disruption is the strongest ground for money back.
Cancelling a Light or Basic ticket by your own decision, outside the 24-hour window, usually returns little or nothing. Classic and Flex carry better conditions. Let us read your fare before you assume either way.
Aeroméxico's 24 Hour Fare Guarantee page says refunds take 10 business days to a card and up to a month for cash purchases, while its Customer Service Plan says 7 days for credit and debit cards and 20 days for other payments. Both pages are the airline's own and they differ, so plan for the slower figures, 10 business days for a card and a month for cash, and we'll confirm the current answer on the call.
Aeroméxico publishes no bereavement or compassionate-fare policy anywhere we could verify. If you're traveling for a family emergency, don't assume a special rule exists, call and we'll work with what your ticket actually allows.
Eligibility depends on your fare rules, route and reason, and refund timing varies. We never quote refund amounts because yours depends on your ticket, an agent confirms what you're owed, and our service fee, before anything is filed. You can also request it free at aeromexico.com.
One airline, two refund timelines
Both figures below are published on aeromexico.com. They differ, so plan for the slower one.
Cash back or not, the questions that decide
Almost every Aeroméxico refund comes down to these.
A refund is likely when…
Best case
- Aeroméxico cancelled or significantly rescheduled
- You cancel a US-touching ticket within the 24-hour window, booked 7+ days out
- Your fare is one of the more flexible ones
- You have the reservation code and notices in hand
Little or nothing is likely when…
By choice
- You cancel a Light or Basic ticket by choice
- The 24-hour window has passed
- The disruption wasn't the airline's doing
- No bereavement policy is published to fall back on
Screenshot everything before you cancel. The fare name on your confirmation, the schedule-change email, the cancellation notice: each one strengthens a refund request. Send them to us on WhatsApp and we'll tell you honestly whether a refund is realistic before you file.
Frequently asked
Aeroméxico cancelled my flight, am I entitled to cash?+
How long will my Aeroméxico refund take?+
I cancelled a Basic ticket by choice, do I get anything back?+
Do you charge to request a refund?+
Contact options
Reach Aeroméxico directly, or let us handle it.
Contact Aeroméxico directly
The airline's own official channels, free.
More Aeroméxico help
Related guides.