What to do about an Avianca delay or cancellation
General guidance. Your specific rights depend on the route, cause and your fare.
Confirm the current status on avianca.com or the Avianca app before you head to the airport — schedules can change quickly during disruptions.
You're generally entitled to rebooking on the next available flight or a refund. On airline-caused cancellations, that can apply even to otherwise non-refundable fares.
When many passengers are rebooking at once, seats on the next good flight go fast. Calling immediately often gets you a better option than waiting in an airport line.
If Avianca's own delay caused a misconnection, they generally rebook you. Get on it right away — don't wait to be found.
Hold on to your booking reference and any notices; they help confirm what you're owed if you claim a refund or compensation later.
Rights and remedies vary by route, cause and fare, and rules differ between countries. We don't quote compensation amounts — call us with your flight and we'll tell you your realistic options and act on them fast.
Disruption quick-reference
General guidance — your rights depend on the route, cause and fare.
Delayed or cancelled — what you're generally owed
General guidance; your rights depend on route, cause and fare.
Avianca cancels the flight
Strongest position
- Rebooking on the next available flight, or
- A refund — even on non-refundable fares
- Misconnections caused by Avianca are generally rebooked
- Some routes add rights depending on cause
Long delay or your choice
More conditional
- Options depend on the length and cause
- Compensation rules vary by country
- Restricted fares limit voluntary changes
- Keep documents in case you claim later
The moment you see a disruption
Speed is the single biggest factor in a good outcome.
- Check the live status on avianca.com or the app
- Call immediately — seats on the next good flight go fast
- Have your reservation code ready
- Keep every notice for a later refund or claim
Call before you queue. When a flight is cancelled, the phone often rebooks you faster than the airport line — you can be on the next flight before you'd reach the front. We're on 24/7 for exactly this.
Frequently asked
My Avianca flight was cancelled — what am I entitled to?+
My flight is delayed and I'll miss my connection — help?+
Am I owed compensation for the delay?+
Should I go to the airport or call first?+
Contact options
Reach Avianca directly, or let us handle it.
Contact Avianca directly
The airline's own official channels — free.