What happens if my Avianca flight is cancelled or delayed?

You are generally entitled to rebooking on the next available flight or a refund; additional rights can apply by route and cause. Seats fill quickly, so call us right away and we will re-route you.

LifeMiles is Avianca's loyalty program. You earn and redeem miles on Avianca and Star Alliance partners for flights and upgrades. Give us your LifeMiles number when booking and we will add it to your reservation.

How do I travel with a pet or as an unaccompanied minor on Avianca?

These need advance arrangement and have specific rules. Call us and we will set them up correctly on your reservation, or arrange them yourself at avianca.com.

Avianca: the complete traveler's guide

Everything you need for an Avianca trip in one place — hubs and routes, cabins, baggage, check-in and LifeMiles — plus how to reach Avianca directly or get help from a live BargainAirTicket agent, 24/7 in English and Spanish.

BargainAirTicket is an independent travel agency. We are not Avianca and are not affiliated with, endorsed by, or operated by Avianca. This guide is for information only. You can manage your booking yourself at avianca.com at no cost. If you'd rather we handle it, our agents assist for a service fee, quoted before you're charged.

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About Avianca

A quick profile of the carrier.

Founded in 1919, Avianca is one of the oldest airlines in the world and the flag carrier of Colombia. It operates an extensive network across Colombia and Latin America, plus international service to the United States and Europe. Avianca is a member of the Star Alliance global network and runs the LifeMiles loyalty program.

Founded

1919

Alliance

Star Alliance

Loyalty

LifeMiles

Main hub

Bogotá (BOG)

Hubs & route network

Where Avianca is based and where it flies.

Avianca concentrates its flights through two main hubs and a strong Latin-American network. Your Avianca trip most likely connects through one of these:

BOG

Bogotá — El Dorado

Main hub

SAL

San Salvador

Central America hub

MDE

Medellín

Colombia focus city

CLO

Cali

Colombia

LIM

Lima

Peru gateway

MIA

Miami

US gateway

For travelers across the Americas, Bogotá (BOG) is Avianca's principal connecting point, with heavy service within Colombia and across Latin America — often via a single connection.

Avianca route network

Schematic of Avianca's main hubs and popular routes we book — not to scale. For the full current network, see Avianca's own map on avianca.com.

Popular routes we book

US ↔ Latin America and within the region — call for phone-only fares.

Miami → Bogotá MIA–BOGCall for fare Bogotá → Lima BOG–LIMCall for fare Bogotá → Medellín BOG–MDECall for fare Bogotá → Madrid BOG–MADCall for fare

Fares & cabins — what's included

Avianca's "size" branded fares. Exact inclusions vary by route and aircraft.

The lowest, most restricted fare — carry-on and a personal item; changes and refunds are typically not allowed. Best only if price is all that matters.

Includes a carry-on and earns LifeMiles; extras like a checked bag and seat selection cost more.

Adds a checked bag, earns miles, and allows refunds/changes (conditions apply).

More flexibility — typically two checked bags, seat selection and easier changes and refunds.

XL / XXL (Business)

Premium/business cabin on eligible routes, with the most inclusions — bags, seat selection, priority services and full flexibility.

Not sure which fare fits your trip and budget? An agent can compare them for you on the call.

Not sure which fare or route is best?

Tell an agent your dates and we'll find the right Avianca option — plus phone-only fares across 500+ airlines.

Call +1 (833) 667-2918

Baggage — the essentials

General guidance. Exact allowances depend on your fare (XS–XXL), route and LifeMiles status.

Carry-on:

Most fares include a carry-on plus a personal item. The XS fare may limit you further on some routes.

Checked bags:

Included from the M fare upward on many routes; on lower fares they're added for a charge. Larger fares include more bags.

Overweight / oversize / extra:

Usually cheaper added in advance than at the airport. Sports gear and special items normally need advance arrangement.

We can confirm your exact allowance and pre-pay bags for you — just call.

Check-in & boarding

How to be ready on the day.

Online check-in on avianca.com and the Avianca app generally opens well before departure and closes shortly before the flight. Airport bag-drop and boarding cutoffs vary by airport and by domestic vs. international — arrive early for international departures. Checking in early usually gives you better seat availability.

Boarding is done in groups; premium cabins, LifeMiles elite status and eligible fares board earlier.

LifeMiles loyalty program

Avianca's frequent-flyer program.

LifeMiles lets you earn and redeem miles on Avianca and across Star Alliance partner airlines, for flights, upgrades and more. Higher tiers unlock priority check-in and boarding, extra baggage and lounge access on eligible fares. If you have a LifeMiles number, give it to us when booking and we'll add it to your reservation.

Avianca: frequently asked

Quick answers — call us for anything specific to your booking.

How do I change or cancel my flight?+

It depends on your fare. Larger fares (L, XXL) include changes and refunds; XS is the most restricted and usually non-changeable and non-refundable. Have your reservation code ready and call us, or manage it at avianca.com.

What happens if my flight is cancelled or delayed?+

You're generally entitled to rebooking on the next available flight or a refund; added rights can apply by route and cause. Seats fill fast — call us right away and we'll re-route you quickly.

What is LifeMiles and can you add my number?+

LifeMiles is Avianca's loyalty program, earning and redeeming miles across Avianca and Star Alliance. Give us your LifeMiles number when booking and we'll add it to your reservation.

How do I travel with a pet or as an unaccompanied minor?+

These need advance arrangement and have specific rules. Call us and we'll set them up correctly on your reservation, or arrange them yourself at avianca.com.