What you can manage on an Avianca booking
The common tasks. What is possible on a given ticket depends on its fare rules.
In Manage Booking at avianca.com or the Avianca app you will need your reservation code and last name. Keep it handy, because we will ask for it too when we help.
Most extras can be added after booking, often more cheaply than at the airport. On Basic and Light, where a carry-on and checked bag are not included, adding them in advance is the smart move.
Minor corrections like a spelling fix are frequently possible. Bigger changes may need a reissue and get harder close to departure, so do not wait.
Adding your LifeMiles number means you earn miles and any elite status benefits apply, plus Star Alliance credit where eligible. Easy to miss, easy to add.
Date changes and cancellations follow your fare rules, tightest on Basic and Light and most flexible on Flex and Business Flex. See our change and cancellation guide, or just call and we will handle it.
What a booking allows depends entirely on its fare and route. Tell us your reservation code and what you want to do, and we will tell you what is possible and take care of it. Our service fee is quoted first, and Avianca's own tools at avianca.com are always free.
What you can do after booking
The common tasks. What a ticket allows depends on its fare rules.
Find your reservation in seconds
Have these two things and any agent can pull it up.
- Reservation code from your Avianca confirmation
- Passenger last name exactly as booked
- For online access: the email or LifeMiles account used
- Lost the code? We can usually locate it from your details
Add your LifeMiles number now, not at the airport. It is easy to forget, and adding it to the reservation before you fly is the reliable way to make sure you earn miles, apply elite status benefits, and get Star Alliance credit where eligible.
Frequently asked
I lost my reservation code, can you still find my booking?+
Can I add a bag or seat after booking?+
Can I add my LifeMiles number to a flight I already booked?+
Do you charge to manage my booking?+
Contact options
Reach Avianca directly, or let us handle it.
Contact Avianca directly
The airline's own official channels, free.
More Avianca help
Related guides.
