What you can manage on an Avianca booking
The common tasks. What's possible on a given ticket depends on its fare rules.
You'll need your reservation code (a six-character locator) and last name to pull up a booking at avianca.com or in the app. Keep it handy — we'll ask for it too.
Most extras can be added after booking, often more cheaply than at the airport. Adding them in advance is the smart move.
Minor corrections like a spelling fix are frequently possible; bigger changes may need a reissue and get harder close to departure, so don't wait.
Adding your LifeMiles number to the reservation means you earn miles and any status benefits apply. Easy to miss, easy to add.
Date changes and cancellations follow your fare rules — see our change & cancellation guide, or just call and we'll handle it.
What a booking allows depends entirely on its fare and route. Tell us your reservation code and what you want to do, and we'll tell you what's possible and take care of it — the airline's own tools at avianca.com are always free.
What you can do after booking
The common tasks — what a ticket allows depends on its fare rules.
Find your reservation in seconds
Have these two things and any agent can pull it up.
- Reservation code — the 6-character locator from your confirmation
- Passenger last name exactly as booked
- For online access: the email or LifeMiles account used
- Lost the code? We can usually locate it from your details
Add your LifeMiles number now, not at the airport. It's easy to forget, and adding it to the reservation before you fly is the reliable way to make sure you earn miles and any benefits apply.
Frequently asked
I lost my reservation code — can you still find my booking?+
Can I add a bag or seat after booking?+
Can I add my LifeMiles number to a flight I already booked?+
Do you charge to manage my booking?+
Contact options
Reach Avianca directly, or let us handle it.
Contact Avianca directly
The airline's own official channels — free.
More Avianca help
Related guides.