What you can manage on a GOL booking
The common tasks. What's possible on a given ticket depends on its fare rules.
In My Reservations at voegol.com.br or the GOL app you'll need your reservation code and last name. Keep it handy, we'll ask for it too when we help.
Most extras can be added after booking, often more cheaply than at the airport. On Basic and Light, adding a checked bag in advance is the smart move, and on Basic that includes the second cabin bag it doesn't come with.
Minor corrections like a spelling fix are frequently possible; bigger changes may need a reissue and get harder close to departure, so don't wait.
Adding your Smiles number means you earn miles and any tier benefits apply to the reservation, including a possible free bag. Easy to miss, easy to add.
Date changes and cancellations follow your fare rules, tightest on Basic, Light and Classic, with Flex fully refundable, see our change & cancellation guide, or just call and we'll handle it.
What a booking allows depends entirely on its fare and route. Tell us your reservation code and what you want to do, and we'll tell you what's possible and take care of it, our service fee is quoted first, and GOL's own tools at voegol.com.br are always free.
What you can do after booking
The common tasks, what a ticket allows depends on its fare rules.
Find your reservation in seconds
Have these two things and any agent can pull it up.
- Reservation code, the code from your GOL confirmation
- Passenger last name exactly as booked
- For online access: the email or Smiles account used
- Lost the code? We can usually locate it from your details
Add your Smiles number now, not at the airport. It's easy to forget, and adding it to the reservation before you fly is the reliable way to make sure you earn miles and apply any tier benefits, including a possible free checked bag.
Frequently asked
I lost my reservation code, can you still find my booking?+
Can I add a bag or seat after booking?+
Can I add my Smiles number to a flight I already booked?+
Do you charge to manage my booking?+
Contact options
Reach GOL directly, or let us handle it.
Contact GOL Linhas Aéreas directly
The airline's own official channels, free.
More GOL Linhas Aéreas help
Related guides.
