What to do about a GOL delay or cancellation
General guidance. GOL's own assistance policy matches the Brazilian ANAC Resolução 400 minimums, your specific rights depend on the route, cause and timing.
Confirm the current status on voegol.com.br or the GOL app before you head to the airport, schedules can shift quickly during disruptions.
Under GOL's published policy, a delay over one hour gives you phone and email access; from one to two hours, food or drink on request; from two to four hours, a meal voucher. GOL states these match the ANAC Resolução 400 minimums for Brazilian flights.
For a delay over four hours or an airline-caused cancellation, GOL's policy gives you a choice: rebooking on the next flight with meals, hotel and transport as needed, or rebooking to a later date you choose plus 25% cash compensation on the unused portion. Denied boarding follows the same framework.
A delay on the first leg can put an onward flight at risk. If GOL's own delay causes a misconnection, they generally rebook you, get on it right away rather than waiting.
When many passengers are rebooking at once, seats on the next good flight go fast. Calling immediately often gets you a better option than standing in an airport line. Keep your reservation code and any notices for a later claim.
Rights and remedies vary by route, cause and timing, and GOL's published tiers restate the Brazilian ANAC Resolução 400 floor rather than a promise we make. We don't quote compensation amounts beyond the entitlements GOL itself publishes, call us with your flight and we'll tell you your realistic options and act on them fast. Checking status at voegol.com.br is free.
GOL's own delay assistance, by the hour
GOL publishes these tiers and states they match the ANAC Resolução 400 minimums for Brazilian flights.
Cancelled or badly delayed, your two paths
General guidance; these are GOL's published entitlements, your rights depend on route and cause.
Rebook and go
Get there soonest
- Rebooking on the next available flight
- Meals, hotel and transport as needed
- Best when you need to arrive as planned
- Call first, the phone often rebooks quicker than the line
Later date + 25%
Compensation path
- Rebooking to a later date you choose
- 25% cash compensation on the unused portion
- Best when your plans have flexibility
- Keep your reservation code and every notice
Call before you queue. When a GOL flight is cancelled or a delay runs long, the phone often rebooks you faster than the airport line, and knowing GOL's own hour-by-hour assistance tiers means you can ask for exactly what you're owed. We're on 24/7 for exactly this.
Frequently asked
My GOL flight was cancelled, what am I entitled to?+
What does GOL owe me for a long delay?+
Is the 25% compensation automatic?+
Should I go to the airport or call first?+
Contact options
Reach GOL directly, or let us handle it.
Contact GOL Linhas Aéreas directly
The airline's own official channels, free.
More GOL Linhas Aéreas help
Related guides.