What to do about a Volaris delay or cancellation
General guidance plus what Volaris's own published policies commit to. Your specific case depends on the route and cause.
Confirm the current status at volaris.com or in the app before you head to the airport, schedules shift quickly during disruptions.
If your flight is canceled or delayed, or a delay makes you miss a connection inside a single Volaris reservation, Volaris rebooks you on the next available flight. Separate tickets don't carry that protection, which matters if you booked two one-ways.
For a delay of more than 4 hours or a cancellation, Volaris's own published compensation policy provides rebooking, phone and email access, meals, hotel and ground transport when the delay forces an overnight stay, and a compensation e-voucher of no less than 25% of the price of the affected ticket or segment, redeemable within 90 days and valid to travel for 12 months. Shorter delays trigger lighter provisions. This is the airline's own published commitment, and the exact application depends on your case, we'll press for what applies.
Volaris's published tarmac delay contingency plan for US airports follows the US DOT framework: a maximum 4-hour tarmac hold, with food and water within 2 hours.
For US flights, Volaris's Customer Service Plan sets a target of delivering delayed baggage within 15 hours of arrival. File the report before leaving the airport and keep the receipt, then let us follow it up.
The same plan commits Volaris to acknowledging a written complaint within 30 days and answering it in full within 60. Put the facts in writing while they're fresh, we can help you draft it so nothing gets lost.
Remedies vary by route and cause, and airline policies change. We don't quote compensation amounts beyond what Volaris itself publishes, call us with your flight and we'll tell you your realistic options and act on them fast. Checking status at volaris.com is free.
What Volaris's own documents commit to
From the airline's published compensation policy and Customer Service Plan; application depends on your case.
Move fast, then document
The order of operations when a Volaris flight falls apart.
- Check the status at volaris.com before heading anywhere
- Call before you queue, phone rebooking often beats the airport line
- On an overnight disruption, ask about meals, hotel and transport under Volaris's own policy
- Bag missing? File before leaving the airport, keep the receipt
- Keep every notice and receipt, they carry the 25% e-voucher claim later
Know the airline's own numbers before you negotiate. Volaris publishes them: rebooking on the next flight, overnight support, a 25% minimum e-voucher on long delays and cancellations, a 15-hour bag target, 30 and 60 day complaint deadlines. Those are its commitments, not favors, and asking with the policy in hand works better than asking hopefully. We do this all day, call us.
Frequently asked
My Volaris flight was cancelled, what am I entitled to?+
What is the 25% voucher I've heard about?+
My bag didn't arrive with my Volaris flight, now what?+
Should I go to the airport or call first?+
Contact options
Reach Volaris directly, or let us handle it.
Contact Volaris directly
The airline's own official channels, free.