What you can manage on a Volaris booking
The common tasks. What's possible on a given ticket depends on its fare and timing.
At volaris.com or in the Volaris app you'll need your reservation code and last name. Keep it handy, we'll ask for it too when we help.
On Zero that's any bag beyond the personal item; on Basic it's the carry-on, the piece most people wrongly assume is included. Adding bags in advance beats airport prices, which run higher, in money and in stress.
Seat selection on the cheap fares is a paid add-on, and the good rows go first. If you're a family or a group, adding seats early is the difference between sitting together and being scattered.
Minor corrections are frequently possible; bigger changes may need more work and get harder close to departure, so don't wait. Tell us what's wrong and we'll tell you what it takes.
Changes are allowed up to 4 hours before departure and only before check-in, on fully paid reservations, and the Plus fare changes without limit. See our change and cancellation guide, or just call and we'll handle it before your window closes.
What a booking allows depends entirely on its fare and timing. Tell us your reservation code and what you want to do, and we'll tell you what's possible and take care of it, our service fee is quoted first, and Volaris's own tools at volaris.com are always free.
What you can do after booking
The common tasks; a ticket's fare and timing decide the details.
Find your reservation in seconds
Have these two things and any agent can pull it up.
- Reservation code, the code from your Volaris confirmation
- Passenger last name exactly as booked
- For online access: the email used to book
- Lost the code? We can usually locate it from your details
Assemble the trip now, not at the airport. On Volaris the fare is the skeleton and everything else is an add-on with more than one price, and the airport charges the high one. One call, we read your fare, add what's actually missing, and skip what isn't.
Frequently asked
I lost my reservation code, can you still find my booking?+
Can I add a bag or seat after booking?+
Can I still change my booking after checking in?+
Do you charge to manage my booking?+
Contact options
Reach Volaris directly, or let us handle it.
Contact Volaris directly
The airline's own official channels, free.
More Volaris help
Related guides.