How Wingo check-in generally works
Online is cheapest and easiest; documents are what get people turned away, so get those right first.
On GO Basic and GO Standard, checking in at the airport counter can carry a charge, while online check-in on wingo.com or the app is free. GO Plus and GO Extra include airport check-in. Either way, checking in online saves time and often money.
Wingo does not publish its own passport, visa or entry-requirement tables. It directs travellers to the IATA Travel Centre and the destination country's consulate, and states plainly that meeting the requirements is on you. So confirm your documents against the official sources before you fly.
For a minor, the documents depend on whether the trip is domestic within Colombia or international, and on whether the child is travelling with a parent, one parent, or a non-parent adult, civil registry, notarized travel permits and similar can apply. See our related guidance and confirm early.
If you're travelling with a pet or need assistance, arrive earlier: pet check-in is generally 2 hours before a domestic flight and 3 hours before an international one, and assistance should be arranged in advance. Build that into your airport timing.
As on any airline, the gate closes before departure, and international flights need extra time for documents. Arrive with margin, a late arrival at the gate is one of the few things nobody can fix for you.
Check-in options, fees and document requirements are set by Wingo and by the countries you fly between, and entry rules change. We'll confirm what applies to your itinerary; you can also check in yourself at wingo.com.
What to carry, and when to arrive
Online check-in is free and fast; documents are your responsibility.
Wingo won't check your visa for you. Unlike some carriers, Wingo publishes no passport or visa table and states that meeting entry requirements is your responsibility. On an international trip, confirm your documents against the IATA Travel Centre and the destination consulate before you fly, being turned back at the border is not something anyone can fix at the gate.
Frequently asked
Does Wingo charge for airport check-in?+
What documents do I need for a Wingo flight?+
What does my child need to fly Wingo?+
How early should I arrive at the airport?+
Contact options
Reach Wingo directly, or let us handle it.
Contact Wingo directly
The airline's own official channels, free.