What you're owed when Wingo disrupts you
Your statutory rights depend on where you departed from; Colombia is Aerocivil RAC 3, Panama has its own authority. Our delays-and-rebooking guide goes deeper.
When Wingo cancels or significantly disrupts your flight, you're entitled to a free rebooking within 10 days or a voucher refund (valid one year). That's a real entitlement under Colombia's rules, and it's separate from your fare's own change terms.
For a Colombia-origin flight, Wingo publishes Colombia's Aerocivil RAC 3 passenger-protection text directly on its site, the duty to inform passengers of delays, cancellations and diversions, and to run a passenger-service desk ("Sistema de Atención al Viajero") at every airport, staffed from one hour before the first flight to one hour after the last.
If your flight departs Panama City rather than Colombia, Colombia's Aerocivil rules do not govern it, Panama's own civil-aviation and consumer authority does. The protections can differ, so it matters which country you flew from.
Because Wingo doesn't operate connections and runs a thinner network, a cancelled flight may not have a same-day replacement. For a hard deadline, that risk is real, so build in buffer or keep everything on one Wingo ticket rather than a tight self-connection.
Note the delay, keep any receipts, and use the airport passenger-service desk. And call us the moment you know, the sooner we act, the better your rebooking options while seats last.
Your entitlements depend on the cause, the disruption and the country you depart from, and airlines and regulators change these rules. We confirm what applies and never guarantee an amount; the airline and the statute set that. Our delays-and-rebooking guide covers Wingo and the Aerocivil floor in full.
Your rights when Wingo disrupts you
Colombia is Aerocivil RAC 3; Panama has its own authority.
Point-to-point cuts both ways in a disruption. Because Wingo doesn't sell connections and flies a thinner network, a cancelled flight may not have a same-day replacement, which is risky if you have a hard deadline. Keep everything on one Wingo ticket, keep any receipts, and call us the moment it happens so we can grab the next real option before it fills.
Frequently asked
Wingo cancelled my flight, what am I entitled to?+
Does Wingo pay for a hotel or meals during a long delay?+
Does it matter whether I flew from Colombia or Panama?+
My Wingo flight was cancelled and I have a deadline, what now?+
Contact options
Reach Wingo directly, or let us handle it.
Contact Wingo directly
The airline's own official channels, free.