What you can manage on a Wingo booking
Much of it can be done through Mi Reserva, and all of it we can do for you. Some things, like a name change, have firm rules, so ask early.
Move a date if your GO fare allows, through Mi Reserva up to 4 hours before the flight. Remember there's no 24-hour regret and fares are non-refundable, so a cancellation rarely returns cash. Our change-and-cancellation guide covers the fare-by-fare rules.
Add or change a seat (paid on the lower fares), or add a checked bag at the cheaper online rate. Doing these before the airport almost always costs less than at the counter on a low-cost carrier.
A pet must be booked at least 48 hours ahead through the call center, cabin only, capped at six per flight, and not to Aruba, Curaçao or Havana. Tell us early so we can confirm a spot exists before you rely on it.
One name change is allowed per booking, for a fee, at least 5 days before departure, and tickets aren't transferable to another person. A wrong name is best caught early, so tell us the moment you spot it.
Wheelchair or mobility assistance needs at least 48 hours' notice, and other needs have their own steps. Our special-assistance guide goes deeper; we'll arrange whatever your trip requires.
What's possible on a booking depends on your GO fare, route and how the ticket was issued. We never publish amounts; an agent quotes any airline charge and our service fee before anything is charged. You can also manage most of this yourself at wingo.com at no cost.
What we can do to your Wingo booking
Give us the reservation code and we handle it, or point you to Mi Reserva.
On Wingo, nothing undoes a booking after the fact. There's no 24-hour regret and fares are non-refundable, so a booking is a commitment the moment you pay. Add the bag, seat or pet at booking rather than at the airport, and if a name looks wrong, tell us immediately, five days before departure is the deadline to correct it.
Frequently asked
Can you manage my Wingo booking for me?+
I spelled my name wrong on a Wingo ticket, can it be fixed?+
Can I add a bag or a seat after booking on Wingo?+
How do I add a pet to an existing Wingo booking?+
Contact options
Reach Wingo directly, or let us handle it.
Contact Wingo directly
The airline's own official channels, free.