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Checking in for your Avianca flight

Check in early, have the right documents, and know the cutoffs — that's most of a smooth Avianca departure. Here's what to do and when, plus a number to call if anything won't go through.

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    How Avianca check-in generally works

    General timings. Exact windows depend on the airport and whether your flight is domestic or international.

    Online and app check-in:

    Avianca online check-in on avianca.com and the app typically opens well before departure and closes a set time before the flight. It's the easiest way and usually gives the best remaining seats.

    Airport counters and bag drop:

    If you're checking a bag or need documents verified, use the counter or bag drop. International flights need more time — arrive earlier than you would for a domestic hop.

    Boarding cutoffs are firm:

    Boarding closes several minutes before departure, and the gate can close earlier than you'd expect. Being at the gate early matters more than people think.

    Documents for international travel:

    Passports, visas and any entry requirements for your destination are your responsibility and are checked before boarding. Verify them well ahead of the day.

    Boarding groups:

    Boarding is by group; business (XL/XXL), LifeMiles elite status and some fares board earlier.

    Check-in and boarding cutoffs vary by airport, route and aircraft. If online check-in fails or a document question comes up, call us and we'll help you sort it before you travel.

    Your check-in timeline

    General timings — always confirm the exact windows for your airport and route.

    Online / app
    Opens well before departure; closes a set time before the flight
    Airport counter / bag drop
    For checked bags and document checks — arrive earlier for international
    Boarding
    By group; closes several minutes before departure
    International
    Allow extra time for documents and security

    Before you leave for the airport

    A quick pre-flight check that prevents most day-of problems.

    • Check in online and save the mobile boarding pass
    • Confirm passport, visa and entry requirements for your destination
    • Recheck your flight status in case of changes
    • Know your bag drop and boarding cutoffs for the airport

    If online check-in won't accept you, it's often just an international document check or ticket condition — usually you simply check in at the airport. Call us and we'll confirm why so there's no surprise at the counter.

    Frequently asked

    When does Avianca check-in open and close?+
    Online check-in generally opens well ahead of departure and closes a fixed time before the flight; airport cutoffs are earlier for international flights. Tell us your route and we'll give you the safe times to aim for.
    Online check-in won't accept me — what now?+
    It happens with certain international itineraries, document checks or ticket conditions. It usually just means you check in at the airport, but call us and we'll confirm why and what to do.
    How early should I get to the airport?+
    For international Avianca flights, arrive well ahead — more than for a short domestic flight — to allow for bag drop, security and any document checks. When in doubt, earlier is safer.
    Do I need to print a boarding pass?+
    Usually a mobile boarding pass in the Avianca app is fine, but some airports or connections still want a printed copy. If you're unsure for your route, ask us.

    Contact options

    Reach Avianca directly, or let us handle it.

    Contact Avianca directly

    The airline's own official channels — free.

    Websiteavianca.com
    Reservations (US)1-800-284-2622
    AppAvianca app (iOS / Android)

    Or let a BargainAirTicket agent do it

    Independent · 24/7 · English & Español · service fee applies.

    +1 (833) 667-2918
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    More Avianca help

    Related guides.

    Full Avianca guide Baggage policy Flight status Seats & upgrades

    BargainAirTicket is an independent travel marketplace operated by Bookmecheapest LLC — not an airline and not a representative of Avianca or any airline. "Avianca", "LifeMiles" and "Star Alliance" are trademarks of their respective owners, used here only to describe the ticketing support we offer. Fares, fees, and policies are set by the airline and change frequently — always confirm current information at avianca.com. We assist with bookings, changes and cancellations on any airline for a service fee, quoted before you're charged.

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