How Azul refunds generally work
Whether money comes back usually turns on three things: which fare you bought, who caused the change, and how fast you move.
A truly refundable fare, or a disruption Azul caused, can return money to your original payment. On a non-refundable fare cancelled by choice, Azul usually issues Crédito Azul store credit instead, valid for about a year. Knowing which you'll get is half the battle.
Brazil's consumer law gives a full fee-free refund if you cancel within 24 hours of purchase and you bought at least seven days before departure. It applies regardless of fare. Move fast, the clock is strict.
Azul must start the refund process within seven days of a valid request. When it lands depends on your payment method, credit-card refunds typically take a couple of billing cycles, while Crédito Azul settles in around 72 hours.
When the disruption is Azul's, you're generally entitled to a refund to your original payment method or a free rebooking, even on a non-refundable ticket. That's separate from a voluntary cancellation.
Even when a fare gives nothing back, the airport charges built into your ticket are generally refundable if you don't fly. It's small, but it's yours, ask us to include it.
Refund eligibility, method and timing depend on your fare, route and how the ticket was issued. We never publish amounts, an agent confirms the exact figure and our service fee before anything is charged. You can always request a refund yourself free at voeazul.com.br.
What comes back, by situation
The reason and your fare decide the form the money takes.
Azul cancelled on you? If you take the free rebooking you generally give up the cash refund, and vice versa. If your dates are firm, the refund may be worth more than the rebooking, call us and we'll work out which leaves you better off.
Frequently asked
Will I get cash back or Crédito Azul?+
How long does an Azul refund take?+
Azul cancelled my flight, what am I owed?+
Do you charge to request a refund for me?+
Contact options
Reach Azul directly, or let us handle it.
Contact Azul Linhas Aéreas directly
The airline's own official channels, free.
More Azul Linhas Aéreas help
Related guides.