How Azul changes & cancellations generally work
The rules in plain language. Your exact fare and how the ticket was issued decide, we'll confirm both on the call.
Change and cancellation fees on Azul vary by fare tier, and the cheapest fares carry the tightest terms. Higher fares change more freely. Knowing your exact fare is the first step, so let us read your ticket before you assume anything.
Under Brazil's consumer-law regret rule, cancelling within 24 hours of purchase gives a full fee-free refund, provided you bought at least seven days before departure. Timing is strict, so tell us quickly if you just booked.
When your fare allows a change, you'll pay any difference in fare if the new flight costs more, plus the change fee your fare carries. We'll price the whole move before you commit to it.
If you simply don't show for the outbound, Azul can cancel the rest of the itinerary, including your return. If plans change, tell Azul (or tell us) before the original departure time, never just skip the flight.
On a non-refundable fare, Azul often converts the value to Crédito Azul store credit rather than cash. It settles quickly and is valid for a set period, but it is credit, not money back. We'll tell you which you're actually getting.
When the disruption is Azul's, a cancellation or a big schedule change, you're generally entitled to a rebooking or a refund, even on a restricted fare. Azul's own delay policy is spelled out on our delays guide.
Change and cancellation conditions depend on your fare, route and how the ticket was issued. We never publish amounts because yours is specific to your ticket, an agent quotes the exact figure, and our service fee, before anything is charged. You can always do it yourself free at voeazul.com.br.
Azul fares and how easily they move
Where your ticket sits decides how much it can move. Higher = more flexible.
Refund, credit, or nothing back?
It comes down to who caused the change and which fare you hold.
You cancel by choice
Most common
- Lower fares usually return value as Crédito Azul, not cash
- Fees apply by fare tier
- A no-show can forfeit the return leg
- Higher fares carry more generous terms
Azul cancels or reschedules
Better for you
- A refund or free rebooking is generally available
- Applies even on restricted fares
- Big schedule changes usually qualify
- See our delays guide for Azul's own assistance tiers
Just booked? Watch the clock. If you paid at least seven days before departure, Brazil's 24-hour regret rule can let you cancel an Azul ticket for a full fee-free refund right after booking. If you booked today and aren't sure, call us before the day is up.
Frequently asked
Can I cancel an Azul ticket for a cash refund?+
I booked a few days ago, can I cancel free?+
I missed my outbound Azul flight, is my return still valid?+
Do you charge to change it for me?+
Contact options
Reach Azul directly, or let us handle it.
Contact Azul Linhas Aéreas directly
The airline's own official channels, free.
More Azul Linhas Aéreas help
Related guides.