Oxygen: the rule that comes before everything else
The section you cannot copy from a generic assistance guide, because Azul's oxygen stance is stricter than most.
If your trip involves supplemental oxygen, read this first and everything else second. Azul does not provide medical oxygen onboard. More than that, its contract of carriage explicitly bans oxygen gas and cylinders from both carry-on and checked baggage, so the usual fallback of carrying your own supply is closed too. No onboard oxygen service appears anywhere on Azul's site to buy in its place.
The practical consequence is blunt: a passenger who needs oxygen in flight does not have a simple, documented path on Azul, and this cannot be solved on the day at the gate. The only responsible approach is to confirm the current position directly with Azul before you book, and to plan the trip, or reconsider the carrier, around what is actually possible. This is exactly the kind of rule a booking engine will never surface, and getting it wrong strands the traveler, so it belongs at the very top of the checklist, not buried in the fine print.
MEDIF versus FREMEC, and why the deadline matters
Two forms cover most medical and mobility needs, and each has its own advance notice.
Azul routes medical and mobility assistance through two documents. MEDIF is the medical information form for an unstable condition, a recent surgery, or a need for special equipment or an escort; it can go in up to 30 days ahead and must be submitted at least 72 hours, three days, before the flight. FREMEC is for a stable, permanent condition such as a mobility, visual or hearing impairment; it can go in up to 30 days ahead and must be in at least 7 business days before departure. FREMEC has a bonus: once issued, it saves you filing a fresh MEDIF for every trip.
72 hours for MEDIF and 7 business days for FREMEC are very different runways. If you assume the shorter one and actually need the other, you can miss the window, so confirm which form your condition requires as soon as you plan to travel.
Wheelchair and mobility-aid batteries are covered, lithium-ion and VRLA or AGM types, but spillable batteries are prohibited. If your device has a battery, confirm the type when you file the form so it is not queried at the airport.
Azul provides Braille instructions for visually impaired passengers, and for hearing-related FREMEC an audiometric evaluation valid for 12 months plus the Rybená sign-language (Libras) assistant. Sort the documentation early so it is ready at the airport.
Assistance forms, deadlines and equipment rules are set by the airline and can change; confirm your exact requirements and timing with Azul before you travel.
The companion discount, and what isn't offered
A real entitlement on one side, and two honest gaps on the other.
When a companion is medically necessary to assist a passenger, Azul offers up to 20 percent off the companion's fare per extra seat, under Brazil's ANAC Resolução 280/2013. That is a genuine benefit for the traveler, not a fee we add, and it is worth claiming when the second seat is required. Whether a companion is necessary is a medical judgment, which the MEDIF or FREMEC process is designed to establish, so raise it early rather than at check-in.
Two things are honestly missing, and it is better to know now. A stretcher service is not listed anywhere on Azul's site; treat it as not offered and confirm directly if you need one, rather than assume it exists. And emotional-support animals are not accepted, only trained service dogs are, as a separate category with their own rules. Neither gap is a reason to panic, but both are reasons to call before you book, so the plan is built on what Azul actually provides.
Before you book, the checklist
Six answers now prevent a traveler being turned away, or worse, unable to fly safely.
- Do you need in-flight oxygen? Azul provides none and bans it from carry-on and checked baggage, so confirm directly before booking
- Is your condition stable or unstable? Stable points to FREMEC, unstable to MEDIF, and the deadlines differ
- Have you hit the deadline? MEDIF at least 72 hours out, FREMEC at least 7 business days out
- Is a companion required? If so, claim the up to 20% companion discount on the extra seat
- Mobility-aid battery type? Lithium-ion and VRLA/AGM are covered; spillable batteries are prohibited
- Need a stretcher? Not listed on Azul's site, so confirm directly rather than assume it exists
Sort oxygen and the deadline before you sort the fare. The two things that derail an assisted trip on Azul are oxygen, which the airline neither supplies nor lets you carry, and a missed MEDIF or FREMEC deadline. Both are settled well before departure or not at all. When you call us, those are the first two things we check, before we look at a single price, so you never book a flight the traveler cannot safely take.
Frequently asked
Does Azul provide medical oxygen onboard?+
What is the difference between MEDIF and FREMEC on Azul, and when are they due?+
Does Azul give a companion a discount?+
Does Azul offer a stretcher service?+
Contact options
Reach Azul directly, or let us check every deadline against your trip.
Contact Azul directly
The airline's own channels, free.
These are Azul's own channels. Confirm current assistance rules and deadlines at voeazul.com.br, where you can arrange help yourself at no cost.