How LATAM changes & cancellations generally work
The rules in plain language. Your exact fare and country of purchase decide, we'll confirm both on the call.
Economy Top and the Premium cabins are the most flexible; Light and Plus sit in the middle; Economy Basic is the tightest and usually can't be changed at all. Knowing your fare is the first step.
LATAM's lowest fare typically allows no changes and gives little or nothing back if you cancel by choice. Before you write it off, let us read your exact conditions, sometimes there's more room than it looks.
Tickets bought in the United States at least seven days before departure are generally covered by the US 24-hour rule, cancel within a day of booking for a full refund. Timing is strict, so tell us quickly if you just booked.
Several countries LATAM serves grant a legal cancellation window on top of the fare rules, Chile, Colombia, Ecuador, Uruguay, Argentina, Brazil and Peru each have their own. Where you bought the ticket can open a door the fare alone wouldn't.
When your fare allows a change, you'll pay any difference in fare if the new flight costs more, and follow the fare's change conditions. Top and the Premium cabins carry the fewest restrictions.
When the disruption is LATAM's, a cancellation or a big schedule change, you're generally entitled to a rebooking or a refund, even on a restricted fare.
Change and cancellation conditions depend on your fare, route, country of purchase and how the ticket was issued. We never publish amounts because yours is specific to your ticket, an agent quotes the exact figure, and our service fee, before anything is charged. You can always do it yourself free at latam.com.
LATAM fares and how easily they flex
Where your ticket sits on the ladder decides how much it can move. Higher = more flexible.
Refund, LATAM Wallet, or nothing?
It comes down to who caused the change and which fare you hold.
You cancel by choice
Most common
- Economy Basic returns little or nothing
- Nonrefundable fares more often leave LATAM Wallet credit
- Wallet credit carries its own terms and can move to a bank
- Top and the Premium cabins have the best conditions
LATAM cancels or reschedules
Better for you
- A refund or free rebooking is generally available
- Applies even on restricted fares
- Big schedule changes usually qualify
- A hub misconnection LATAM caused is generally rebooked
Bought in the US? Watch the clock. If you paid at least seven days before departure, the US 24-hour rule can let you cancel a LATAM ticket for a full refund right after booking, even Economy Basic. If you booked today and aren't sure, call us before the day is up.
Frequently asked
Can I change an Economy Basic ticket on LATAM?+
Will I get money back, a LATAM Wallet credit, or a change?+
I booked in the US a few days ago, can I cancel free?+
Do you charge to change it for me?+
Contact options
Reach LATAM directly, or let us handle it.
Contact LATAM Airlines directly
The airline's own official channels, free.
More LATAM Airlines help
Related guides.