How LATAM refunds generally work
Whether you get cash back usually comes down to two things: your branded fare, and who caused the change.
Refundable tickets return to your original payment; most published LATAM fares are nonrefundable and instead convert to a travel credit when you cancel by choice.
If LATAM cancels or significantly reschedules your flight, a refund or rebooking is generally available — regardless of how cheap the fare was.
For tickets issued in the United States booked at least seven days ahead, US rules generally allow a full refund if you cancel within 24 hours of booking. It's a US protection rather than a worldwide LATAM policy.
Outside any refund window, a voluntary nonrefundable cancellation usually becomes a travel credit. Economy Basic may allow no cancellation value at all. Credits have expiry dates and conditions.
Card refunds usually take one or more billing cycles to appear. Requesting it correctly the first time is the fastest path — that's where we help.
Eligibility depends on your branded fare, route, country of issue and the reason for the refund. We never quote refund amounts because yours depends on your ticket — an agent confirms what you're owed before anything is filed.
Will it be cash, travel credit, or nothing?
The two questions that decide almost every LATAM refund.
Cash refund is likely when…
Best case
- LATAM cancelled or significantly rescheduled
- You hold a refundable fare
- A US-issued ticket cancelled within the 24-hour window
- A refund goes to your original payment
Travel credit or nothing is likely when…
Nonrefundable
- You cancel a nonrefundable fare by choice
- Economy Basic may give no value at all
- The fare rules exclude a cash refund
- Travel credits have expiry dates and conditions
Airline-caused disruption changes everything. Even a nonrefundable LATAM ticket can qualify for a cash refund or free rebooking when LATAM cancels or heavily delays the flight — don't assume you're stuck with a credit. Call us and we'll check.
Frequently asked
LATAM cancelled my flight — am I entitled to cash?+
I have a nonrefundable ticket. Any options?+
How does the 24-hour rule work?+
Do you charge to request a refund?+
Contact options
Reach LATAM directly, or let us handle it.
Contact LATAM Airlines directly
The airline's own official channels — free.
More LATAM Airlines help
Related guides.