How LATAM refunds generally work
Whether money comes back usually turns on three things: which fare you bought, who caused the change, and where you purchased.
Fully refundable tickets return to your original payment. Most published LATAM fares, especially Economy Basic and Light, are nonrefundable when you cancel by choice, and may instead leave credit in your LATAM Wallet.
If LATAM cancels your flight or makes a major schedule change, a refund is generally available regardless of how restricted the fare was. Airline-caused disruption is the strongest ground for money back.
LATAM tickets bought in the United States at least seven days before departure generally qualify for a full refund if cancelled within 24 hours of booking. It's one of the cleaner paths to a refund.
When a refund is due, LATAM generally returns it to your original payment within about seven business days, some countries differ. If that isn't possible, the value usually goes to your LATAM Wallet, from which it can often be moved to a bank account.
Chile, Colombia, Ecuador, Uruguay, Argentina, Brazil and Peru each grant their own retraction or cancellation windows. In Peru and Ecuador, Decision 619 lets you cancel up to 72 hours before the flight on eligible fares, with a percentage retained.
Eligibility depends on your fare rules, route, reason and country of purchase, and refund timing varies by market. We never quote refund amounts because yours depends on your ticket, an agent confirms what you're owed, and our service fee, before anything is filed. You can also request it free at latam.com.
Will it be cash, LATAM Wallet, or nothing?
The questions that settle almost every LATAM refund.
Cash refund is likely when…
Best case
- LATAM cancelled or significantly rescheduled
- You hold a fully refundable fare
- You cancel a US ticket within the 24-hour window
- The refund returns to your original payment
LATAM Wallet or nothing is likely when…
Nonrefundable
- You cancel a nonrefundable fare by choice
- Economy Basic returns little or nothing
- A card refund isn't possible, value goes to the Wallet
- Wallet credit can often move to a bank account
Refund windows vary by country
General guidance, your exact right depends on where you bought and your fare.
Airline-caused disruption changes everything. Even a restricted LATAM ticket can qualify for a cash refund when LATAM cancels or heavily reschedules, don't assume you're stuck with a Wallet credit. Call us and we'll check your ticket.
Frequently asked
LATAM cancelled my flight, am I entitled to cash?+
What is the LATAM Wallet and can I get cash instead?+
I bought in Peru or Ecuador, do I have extra rights?+
Do you charge to request a refund?+
Contact options
Reach LATAM directly, or let us handle it.
Contact LATAM Airlines directly
The airline's own official channels, free.
More LATAM Airlines help
Related guides.