The rule in one line: no escort, so no solo child under 13
This is the fact that most surprises parents used to other airlines.
Almost every full-service and many low-cost airlines offer an unaccompanied-minor service: you pay a fee, and staff supervise your child from check-in, through boarding, on the flight, and into the arms of a named adult at the other end. Parents plan around it constantly. Wingo does not offer it. There is no such product to buy, at any price, on any route. That single absence decides the whole page.
The practical effect is simple and strict. A child under 13 cannot be booked to travel alone, because there is no service to supervise them and Wingo will not carry a young child unaccompanied. The only compliant way for a child under 13 to fly Wingo is with an adult of legal age on the same booking and the same flight. If that adult cannot travel, the child cannot fly Wingo, full stop, and the honest move is to find an itinerary on a carrier that does offer an escort, or to change who travels. We would far rather tell you that before you pay than have a family turned away at the counter.
The teenager exception, and Colombia's exit rules
The section you cannot copy from a generic minors guide, because it is specific to Wingo and to how Colombia handles minors leaving the country.
There is one group Wingo will carry alone: teenagers aged 13 to 17. A teenager in that band may travel unaccompanied with valid photo identification and a notarized parental travel-permission letter. That is genuinely useful, but it is not the same as a supervised escort, the teenager is treated as an independent passenger, not a child in Wingo's care, so they need to manage check-in, boarding and the airport themselves.
A Colombian or resident minor leaving the country needs the exit authorization from any non-travelling parent, signed before a notary, in addition to the travel-permission letter. Colombia is strict about minors crossing its border, so an international trip needs the paperwork done correctly, with the child's identity documents carried as originals.
Because Wingo sells no connections and provides no minor assistance, a teenager's trip has to be a single nonstop they can manage alone. There is no Wingo staff member to move them between flights, so do not build a routing that assumes one.
The precise papers depend on the route, domestic versus international, and on which parent is or is not travelling. The two-minute check we run before you pay is the difference between a smooth check-in and a teenager stranded at the gate over a missing notarized signature.
Minor exit and authorization rules are set by the airline and by the Colombian authorities, and they change; confirm your exact documents with Wingo and, for a trip leaving Colombia, the relevant authority before you travel.
Younger children who fly with an adult, infants and fares
Where a child sits on the age ladder changes how they travel, though under 13 the answer is always with an adult.
For a child under 13, the only question is which adult travels with them, not how to send them alone. An infant under 2 travels on an adult's lap or in an approved seat, and a child of any age up to 12 must be on the same booking and the same flight as an accompanying adult of legal age. None of these are unaccompanied-minor cases, precisely because Wingo does not have that category, they are simply children travelling with a grown-up, which is the only way Wingo carries anyone under 13.
That makes the planning cleaner in one sense: there is no escort fee, no per-flight supervision charge, no service to reserve. But it removes an option families often rely on. If both parents work, or the trip was meant to send a child to a grandparent alone, Wingo cannot do it. In those cases we will tell you honestly and, if you want, price an itinerary on a carrier whose escort service can, rather than pretend Wingo has a workaround it does not.
Before you book, the checklist
Five answers now prevent a child being refused at the counter.
- Is the child under 13? Then an adult of legal age must travel with them, there is no escort service to add
- Can that adult actually travel? If not, the child cannot fly Wingo, and we can price a carrier that offers an escort
- 13 to 17 travelling alone? Carry valid photo ID and a notarized parental travel-permission letter
- Leaving Colombia? Add the exit authorization from any non-travelling parent, signed before a notary
- Is the trip a single nonstop? Wingo is point-to-point with no connection help, so no routing that assumes a handover
Ask whether the child can fly Wingo at all before you compare fares. The trap here is not a fee, it is an assumption: that Wingo has an escort service like everyone else. It does not. A child under 13 flies only with an adult, and a teenager flying alone lives or dies by the notarized paperwork. When you call us, the first thing we test is whether Wingo can even carry your child on the terms you need, before we look at a single price, so you never build a trip around a service that was never there.
Frequently asked
Does Wingo offer an unaccompanied-minor service?+
Can a 10-year-old fly alone on Wingo?+
What does a teenager need to fly alone on Wingo?+
Does Wingo help a child through a connection?+
Contact options
Reach Wingo directly, or let us check every rule against your child's itinerary.
Contact Wingo directly
The airline's own channels, free.
These are Wingo's own channels. Confirm current rules for minors at wingo.com, where you can arrange the trip yourself at no cost.
More Wingo help
Related guides.