Oxygen: your own concentrator, or nothing
The clearest line on the page, and the one most worth getting right early.
If you depend on supplemental oxygen, read this before anything else. Wingo does not provide medical oxygen on board, and it does not sell an oxygen service the way some full-service carriers do. It also does not permit a passenger's own compressed oxygen cylinder. That leaves exactly one path: your own FAA-approved portable oxygen concentrator (POC), which you carry and operate yourself, with enough charged batteries to cover the flight duration plus a sensible margin for delays.
The practical consequence is that your equipment, not the airline, is your oxygen supply for the whole flight. Confirm your specific POC model is acceptable, count your batteries against the flight time honestly, and have them charged. If you cannot fly on a POC alone, Wingo is not a carrier you can use safely, and we would tell you that plainly rather than let you book into a gap. This is one of those rules where being wrong is not an inconvenience, it is a medical risk, so we confirm it directly every time.
What Wingo does not offer, and why point-to-point matters here
The section you cannot copy from a generic assistance guide, because it is about the specific gaps in Wingo's low-cost model.
Beyond oxygen, two more absences shape a Wingo trip for anyone who needs support. There is no stretcher service, so a passenger who must travel lying down cannot be accommodated. And because Wingo is strictly point-to-point, selling no connecting itineraries, there is no connection assistance of any kind.
On a network carrier, staff move a wheelchair user between gates and recheck bags on a connection. Wingo does none of that, because it does not operate connections. If your journey needs two flights, they are two separate tickets and every transfer, terminal change and bag recheck is on you, a heavy load when you rely on mobility support.
Wingo does not offer a reduced fare for a required travel companion. If you need someone to travel with you, their seat is a normal paid fare, so budget for two full tickets from the start.
Wingo does provide wheelchair and mobility assistance requested at least 48 hours in advance, accepts your own wheelchair when declared, and carries a trained service dog free, up to 35 kg, with no carrier. These are real and useful, they just have to be set up before you travel, not asked for at the gate.
Assistance rules, notice periods and medical-certificate requirements are set by the airline and can change; confirm exactly what Wingo needs for your condition and route before you travel.
Medical certificates and the Colombia-origin rule
A detail that catches travellers with a recent illness or a specific condition.
For certain medical conditions, Wingo may require a medical certificate confirming you are fit to fly. On a Colombia-origin flight in particular, that certificate should be recent, issued close to the time of travel rather than weeks earlier, so it reflects your current state. The exact requirement depends on the condition and the route, and it is the airline's call, not ours, which is precisely why you should confirm it well ahead.
The reason this matters is timing. A certificate you cannot obtain in the window Wingo requires is as good as no certificate at the counter, and a fit-to-fly document is not something you want to be chasing the night before departure. If your situation might need one, tell us early, we will confirm what Wingo asks for your case and route, and make sure it is arranged and on the booking before you travel, rather than a surprise at check-in.
Before you book, the checklist
Six answers now prevent an assistance problem at the airport.
- Do you need oxygen? Only your own FAA-approved POC works, confirm the model and battery count
- Do you need a stretcher or connection help? Wingo offers neither, so a different carrier may be required
- Wheelchair or mobility assistance? Request it at least 48 hours ahead and arrive early
- Bringing your own wheelchair? Declare it in advance; it is returned on arrival
- Colombia-origin flight with a medical condition? Check whether a recent fit-to-fly certificate is required
- Travelling with a service dog? It flies free up to 35 kg with no carrier; carry its health documents
Confirm Wingo can meet your need before you compare fares. The mistake that hurts on a low-cost carrier is assuming the support exists and finding out at the gate that it does not, no onboard oxygen, no stretcher, no connection help. When you call us, the first thing we do is check whether Wingo can safely carry you on your terms, and if it cannot, we say so and price a carrier that can, rather than let a cheap fare put you in a gap with no oxygen and no fallback.
Frequently asked
Does Wingo provide medical oxygen on board?+
Does Wingo help me through a connection if I need assistance?+
How far ahead do I request wheelchair assistance on Wingo?+
Does a Colombia-origin Wingo flight need a medical certificate?+
Contact options
Reach Wingo directly, or let us confirm every assistance detail against your itinerary.
Contact Wingo directly
The airline's own channels, free.
These are Wingo's own channels. Confirm current assistance rules at wingo.com, where you can arrange the trip yourself at no cost.