JetBlue: the complete traveler's guide

Everything you need for a JetBlue trip in one place — focus cities and routes, cabins from Blue Basic to Mint, baggage, check-in and TrueBlue — plus how to reach JetBlue directly or get help from a live BargainAirTicket agent, 24/7 in English and Spanish.

BargainAirTicket is an independent travel agency. We are not JetBlue and are not affiliated with, endorsed by, or operated by JetBlue. This guide is for information only. You can manage your booking yourself at jetblue.com at no cost. If you'd rather we handle it, our agents assist for a service fee, quoted before you're charged.

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About JetBlue

A quick profile of the carrier.

Founded in 1998 and flying its first flight in 2000, JetBlue is a New York–based low-cost carrier that built its name on service rather than bare-bones travel. It's known for free Wi-Fi, seat-back screens and some of the most generous legroom in core Economy, and it flies across the US, the Caribbean, Latin America and select transatlantic routes. JetBlue is not part of a global airline alliance; it runs the TrueBlue loyalty program, whose points don't expire.

Founded

1998

Loyalty

TrueBlue

Program

TrueBlue points don't expire

Primary base

New York (JFK)

Hubs & route network

Where the airline is based and where it flies.

JetBlue organizes its network around focus cities rather than traditional connecting hubs. Your JetBlue trip most likely touches one of these:

JFK

New York

Primary focus city

BOS

Boston

Focus city

FLL

Fort Lauderdale

Focus city

MCO

Orlando

Focus city

SJU

San Juan

Focus city

LGA / EWR

New York area

Also served

New York (JFK) is JetBlue's largest and primary focus city, with Boston and Fort Lauderdale close behind — many JetBlue itineraries begin, end or connect at one of them, and a lot of the network is point-to-point rather than routed through a single mega-hub.

JetBlue route network

Schematic of the airline's main hubs and popular routes we book — not to scale. For the full current network, see jetblue.com.

Popular routes we book

Call for phone-only fares.

New York → Fort Lauderdale JFK–FLLCall for fare Boston → San Juan BOS–SJUCall for fare New York → Los Angeles JFK–LAXCall for fare New York → Cancún JFK–CUNCall for fare

Fares & cabins — what's included

JetBlue's branded fares, from the lowest up. Exact inclusions vary by route and aircraft.

Blue Basic

The lowest, most restricted fare — boards last, seat assigned later, and changes or cancellations are limited and may lose value. Best only when price is the single priority.

Blue

The standard core Economy fare, with JetBlue's free Wi-Fi, seat-back screens and generous legroom, plus normal seat selection and TrueBlue earning.

Blue Plus

Everything in Blue with a checked bag added to the fare — handy if you know you'll be checking a bag anyway.

Blue Extra

The most flexible economy fare — no change or cancel fees, early boarding and more, for travelers who want peace of mind.

Mint

JetBlue's premium/business experience, with lie-flat seats on transcontinental and select international routes and elevated service.

Not sure which fare fits your trip and budget? An agent can compare them for you on the call.

Not sure which fare or route is best?

Tell an agent your dates and we'll find the right option — plus phone-only fares across 500+ airlines.

Call +1 (833) 667-2918

Baggage — the essentials

General guidance. Your exact allowance depends on your fare, route and TrueBlue Mosaic status.

Carry-on:

Most fares include a carry-on plus a personal item. Blue Basic can be more restrictive on the carry-on depending on route — always confirm for yours.

Checked bags:

Charged by count and weight on most fares; Blue Plus builds a checked bag into the fare, and Mint and Mosaic status can include or waive bag charges.

Overweight / oversize / special items:

Cheaper added in advance than at the airport. Sports gear, instruments and special items usually need advance arrangement.

We can confirm your exact allowance and pre-pay bags for you — just call.

Check-in & boarding

How to be ready on the day.

JetBlue online check-in on jetblue.com and the JetBlue app generally opens 24 hours before departure and closes shortly before the flight. Airport bag-drop and boarding cutoffs vary by airport and by domestic vs. international — arrive earlier for international departures.

Boarding is done in groups; Mint, Mosaic members and Blue Extra board earlier, and Blue Basic boards last.

TrueBlue loyalty program

The airline's frequent-flyer program.

TrueBlue lets you earn and redeem points on JetBlue for flights and more — and TrueBlue points don't expire. Points are typically redeemable for any available seat with no blackout dates, and higher Mosaic status unlocks perks like free checked bags, priority boarding and waived change fees on eligible fares. If you have a TrueBlue number, give it to us when booking and we'll add it to your reservation.

JetBlue: frequently asked

Quick answers — call us for anything specific to your booking.

How do I change or cancel my JetBlue flight?+

It depends on your fare. Blue Extra has no change or cancel fees; Blue, Blue Plus and Mint are more flexible than Blue Basic, which is the most restricted and may lose value if changed. The US 24-hour cancellation window applies to every fare. Have your confirmation code ready and call us, or manage it at jetblue.com.

What happens if JetBlue cancels or delays my flight?+

You're generally entitled to rebooking on the next available flight or a refund; extra options can apply by route and cause. Seats fill quickly, so call us right away and we'll re-route you.

What is TrueBlue and do the points expire?+

TrueBlue is JetBlue's loyalty program, and its points do not expire. You earn and redeem points on JetBlue flights, typically with no blackout dates. Give us your TrueBlue number when booking and we'll add it to your reservation.

How do I travel with a pet or as an unaccompanied minor on JetBlue?+

These need advance arrangement and have specific rules. Call us and we'll set them up correctly on your reservation, or arrange them yourself at jetblue.com.