What JetBlue's Bill of Rights actually provides
JetBlue's own commitment, in plain English, separate from the federal DOT rule below.
Your departure moved earlier by 3+ hours domestic / 6+ hours international, your arrival delayed by the same margins, a cancellation, a changed airport, an added connection, a downgrade from Mint to a core cabin, or a misconnect.
Rebook on an alternate flight within 5 days at no additional cost, or cancel and take a refund to your original payment method, one that includes ancillary fees you paid, like seat selection, checked bags and pet fees, not just the base fare.
You're rebooked on the next available JetBlue flight at no charge, or you can take a refund. See the next two rows for when a cancellation also qualifies for a hotel, meal voucher or points.
If the disruption is within JetBlue's control, not weather or air traffic control, and the delay passes 3 hours, or leaves you overnight, JetBlue provides a hotel and a $12 meal voucher.
A controllable delay over 3 hours, or a cancellation inside 4 hours of your original scheduled departure, qualifies for 5,000 TrueBlue points. JetBlue pays this as points rather than a travel credit, a change it made from early 2026 that the airline has published itself.
Most delays caused by air traffic control, and any cause outside JetBlue's control generally, aren't eligible for the hotel, meal voucher or points above. The 5-day rebook-or-refund option in the first row still applies regardless of cause.
DOT vs. JetBlue, two things, don't confuse them
One is federal law; the other is JetBlue's own Bill of Rights. People mix them up and expect the wrong thing.
US DOT, the law
Ticket price
- A significant change you decline → automatic refund of the ticket price to your original payment
- Verified thresholds: 3+ hrs domestic, 6+ hrs international, a changed airport, added connections or a downgrade
- Applies regardless of cause. JetBlue cannot force you into a voucher or points instead
- Does NOT require hotels, meals or compensation for lost time
JetBlue's Bill of Rights
Rebooking, refund, sometimes hotel/meal/points
- A 5-day rebooking window at no added cost, or a refund including ancillary fees
- Controllable delay 3+ hrs or overnight → hotel + $12 meal voucher, plus 5,000 TrueBlue points on that delay or a cancellation within 4 hrs (from 2026, points not credit)
- Most ATC delays excluded from the hotel, meal voucher and points
- You can compare an airline's plan against others at flightrights.gov
Keep them separate in your head: JetBlue's 5-day rebooking, refund, hotel/meal coverage and points compensation all come from its own Bill of Rights, and only apply when the cause is within JetBlue's control. The DOT refund fires whenever YOU decline a significant change, regardless of who caused it, and it's cash to your ticket price only, never a hotel, meal, voucher or points. These DOT rules are also under active revision, so we confirm what's current when you call.
Missed a JetBlue connection? Here's what actually applies
A domestic example and an island one, both run on the same Bill of Rights rule.
Say your Boston to Fort Lauderdale trip connects through New York and the inbound leg runs late, or you're routing JFK to San Juan and the same thing happens. A misconnect is itself one of the triggers under JetBlue's Bill of Rights, right alongside a cancellation or a big schedule change, so you're entitled to rebook on an alternate flight within 5 days at no added cost, or cancel for a refund that includes whatever ancillary fees you paid.
One thing worth knowing before you call: JetBlue is not part of a global airline alliance. Legacy carriers with alliance partners can sometimes shift you onto a different airline's seats when nothing of their own works soon. JetBlue can't do that the same way, your rebooking options come from JetBlue's own schedule, whatever routes through its focus cities like JFK, Boston, Fort Lauderdale, Orlando and San Juan. That makes calling immediately, rather than waiting to see what the app offers, more important, not less, the earlier we look, the more of JetBlue's own inventory is still open.
Our own rule of thumb, not a JetBlue rule: JetBlue's network leans point-to-point rather than one giant hub, so a missed connection at a smaller focus city can leave fewer same-day options than at a bigger airport. If your trip is headed onward internationally, say, on to Cancún or elsewhere in the Caribbean, build in extra time at your JetBlue connection point, since a misconnect there affects your onward plans too.
What a person can do that jetblue.com and the app can't
This is the whole reason to call instead of tapping "rebook" and taking what the screen shows you.
Self-rebooking tools tend to show the most obvious next flight. A person can work through JetBlue's own schedule across your full 5-day window to find a routing that actually fits your plans, not just the first one offered.
An agent can grab and hold a workable seat while you check whether it still makes your plans. The app makes you commit blind, and the seat's gone if you hesitate.
Tell us the time you absolutely must land by and we work the last flight in your 5-day window that still makes it, not just the "next available" the screen defaults to.
Whether a controllable delay clears 3 hours, or a cancellation lands inside 4 hours, decides whether the hotel, meal voucher and 5,000-point compensation apply, and whether ATC or weather excludes it anyway. We know how it's decided and how to ask, so you're not guessing at a kiosk at 11 p.m.
Rescheduled and never told?
Silent schedule changes are more common than people realize.
Airlines routinely move flights weeks or months ahead, a "schedule change", and the notification email doesn't always land. Before you travel, check your trip on jetblue.com or the JetBlue app. If JetBlue moved you to a time that no longer works, that can count as a significant disruption under the Bill of Rights above, or unlock the separate DOT refund, but only if you catch it. Give us your confirmation code and we'll check your reservation for a change you were never told about.
Have this ready when you call
Thirty seconds of prep is the difference between the last seat and the next flight.
- Confirmation code, the code and passenger names
- What time it was cancelled or delayed, it decides whether the 3-hour delay or 4-hour cancellation compensation window applies
- Rebook or refund, and whether you paid for seats, bags or a pet we should fold into a refund
- Any hard deadline, a cruise, wedding or connection time we route backward from
Call while you're still in line. When a JetBlue flight cancels, everyone on it starts rebooking at once, and the phone reaches an agent faster than a crowded focus-city counter, you can be confirmed on the next departure, and any compensation you're owed checked, before you'd even reach the front of the queue.
Frequently asked
My JetBlue flight was cancelled, what am I owed?+
Will a delay ever pay compensation, not just a rebooking?+
Can I just get a refund instead of rebooking?+
Is JetBlue's policy the same as the DOT refund rule?+
I missed my connection because of a JetBlue delay, what now?+
Will JetBlue put me up in a hotel or give me a meal voucher?+
Contact options
Reach JetBlue directly, or let us find the fastest rebooking.
Contact JetBlue directly
The airline's own official channels, free.
This is JetBlue's own channel; confirm current numbers at jetblue.com.
More JetBlue help
Related guides.