When you get cash back
These are the situations where money goes back to your original payment, not a credit or a forfeited fare.
Cancel within 24 hours of purchase and you're generally owed a full refund, as long as your flight was still more than 7 days, 168 hours, away when you booked it. It's the cleanest, most reliable refund on Sun Country's chart.
Decline the alternative Sun Country offers and a refund generally applies. This is Sun Country's own commitment, separate from your federal DOT rights, which we cover further down.
Weather and air traffic disruptions aren't Sun Country's fault, but once the delay exceeds 6 hours and you decline the rebooked flight, a refund generally applies. Under 6 hours, that path generally isn't open yet.
Outside the 24-hour window, or after a no-show
Cancelling by choice outside the window, or missing your flight, usually means something other than cash back.
We don't publish the exact no-show or change fee here, those live on our change and cancellation page and can change, we'll confirm the current figure when you call.
DOT rules vs. Sun Country's own refund approach
Two different things, and mixing them up is one of the most common mistakes we hear on the phone.
US DOT, the law
Ticket price only
- Refund of the ticket price if Sun Country significantly changes your flight and you decline the alternative
- Verified thresholds: 3+ hrs domestic, 6+ hrs international, changed airport, added connections, downgrade
- Applies whether the cause is weather or Sun Country itself
- Does not require hotels, meals or lost-time compensation
Sun Country's own refund approach
No standalone refunds page
- 24-hour window for a full refund, but only if you booked more than 7 days before departure
- Uncontrollable delays need to pass 6 hours before a refund path opens
- Refund terms live inside its change and cancellation rules, not a dedicated refunds page
- No bereavement or emergency fare
DOT refund rules are under active revision, and the 3-hour/6-hour thresholds are the federal minimum, not a ceiling, we confirm what's current when you call rather than quoting a rule that may have moved. Compare any airline's own commitments at flightrights.gov.
No bereavement fare, plan around a flexible standard fare instead
Worth stating plainly, because people call assuming otherwise.
Sun Country does not publish a bereavement or emergency fare, no discounted fare for family travelling to a funeral, and no standing waiver tied to a death in the family or a sudden medical emergency. If you or someone you love needs to travel because of a loss or an emergency, you're booking a regular Sun Country fare like any other trip. The practical move is to ask about the most flexible standard fare available when you book, and to call Sun Country directly to ask whether any case-by-case exception applies to your specific situation, there's no standing discount to request, but agents sometimes have latitude on individual cases. We'll also search for the best available fare on short notice, and if you already hold a ticket, we'll check whether the 24-hour rule or a Sun Country-caused disruption gives you any options before you buy anything new.
No standalone refunds page, the terms live inside change and cancellation
A detail worth knowing before you go looking for it yourself.
Unlike some airlines, Sun Country doesn't keep a dedicated refunds page on its own site. The rules that decide whether you get cash back, credit, or nothing sit inside its change and cancellation policy instead, split across the 24-hour rule, fare-type restrictions, and the disruption language covered above. That's not a gap in what's published, it's simply how Sun Country organizes it, but it does mean a quick search for "Sun Country refund policy" on its own site won't land you on one clean page the way it might with a larger network carrier. If you're trying to work out what a specific cancelled ticket is worth, the fastest route is to read the relevant clause on our change and cancellation page, or call us and read us your confirmation number.
A few more things that shape what you get back
Details that come up once the main refund question is settled.
When Sun Country offers a rebooked flight after a cancellation or significant change, the refund path generally depends on you declining that alternative rather than accepting it. Say so clearly when you call, either Sun Country or us.
Weather and air traffic delays under 6 hours generally don't open a refund path the way a Sun Country-caused issue does. It's a real distinction, and one Sun Country isn't required to soften.
Skipping a flight without cancelling first carries a flat per-direction fee rather than protecting the fare's value. If your plans are shaky, cancel ahead of time rather than simply not showing up.
Where Sun Country's own rules involve a specific dollar amount, like the no-show fee, we point you to the page that holds it rather than quoting a number here that could be out of date by the time you read it.
A delay alone doesn't guarantee cash. If Sun Country caused it, decline the alternative and ask about a refund. If it's weather or air traffic, the clock has to pass 6 hours first. Not sure which situation you're in? That's a two-minute call.
Frequently asked
Am I owed a cash refund if I cancel within 24 hours of booking?+
What if I booked less than 7 days before departure?+
Sun Country cancelled or significantly changed my flight, what happens?+
What about weather delays or air traffic delays, not caused by Sun Country?+
Does Sun Country offer a bereavement fare?+
What happens if I just don't show up for my flight?+
Contact options
Reach Sun Country directly, or let us file the refund.
Contact Sun Country Airlines directly
The airline's own official channels, free.
More Sun Country Airlines help
Related guides.