How Allegiant change & cancellation actually works
The mechanics behind the fork above, piece by piece.
Trip Flex is Allegiant's paid add-on, purchased at booking, that lets you change or cancel once without the usual fee, up to a cutoff before departure. Without it, every change and cancellation carries the standard per-passenger, per-segment charge.
A change or cancellation costs $25 per passenger, per segment. A round trip is two segments, and a connection adds more, so the total scales with your itinerary, not a single flat charge.
You get a full refund cancelling within 24 hours of booking, but only if you booked at least 7 days before departure. Book closer to your flight than that and the 24-hour window simply does not exist for that ticket.
Cancel within 7 days of your flight without Trip Flex and Allegiant does not return anything, cash or credit. The nearer the flight, the fewer your options, so call as soon as plans change rather than waiting to see.
Trip Flex waives the change fee on one change or cancellation, but it does not make the ticket refundable to your card, and the amount you paid for Trip Flex itself is never returned, whether you use it or not.
Allegiant tickets are generally not transferable to a different traveler. Minor corrections, a misspelled name for instance, can sometimes be handled by phone, but don't plan on handing your ticket to someone else.
These are Allegiant's own published terms, not ours, and Allegiant can update them without much notice. We'll confirm your exact ticket's rules and any current fee before doing anything.
With Trip Flex vs. without
Two very different outcomes, depending on one purchase made at booking.
Without Trip Flex
Standard fare
- $25 per passenger, per segment, every change or cancellation
- 24-hour refund only if booked 7+ days out
- No refund cancelling inside 7 days of departure
With Trip Flex
Paid add-on
- One change or cancellation without the usual fee, before the cutoff
- Cutoff is before departure, not at the airport
- Its own cost is never refunded, used or not
Not sure whether you bought Trip Flex? It's usually listed on your confirmation email as a line item. Give us your confirmation number and we'll check for you.
Why the 24-hour rule catches people off guard
The kind of gotcha that's easy to miss reading Allegiant's terms quickly.
Most travelers assume a 24-hour cancellation window is unconditional, book anything, get a day to change your mind. Allegiant's version has a condition attached: it only exists if your ticket was purchased 7 or more days before the flight departs. Book a trip leaving next week, next weekend, or tomorrow, all common when a plan comes together fast, and there is no 24-hour window at all, not a version with a smaller refund, none. That single date, when you booked relative to departure, decides whether a same-day change of mind costs nothing or costs the full per-segment fee. If you're booking on short notice and there's any chance your plans could shift, that's exactly when Trip Flex is worth weighing before you confirm the purchase, because the 24-hour safety net you might be counting on may not apply to that ticket at all.
Have this ready before you call
Thirty seconds of prep gets it handled on the first call.
- Confirmation number, the code on your confirmation email
- Passenger name exactly as it appears on the ticket
- When you booked, and when you fly, that pair decides whether the 24-hour rule applies
- Whether you bought Trip Flex, check your confirmation email if you're not sure
Inside 7 days of departure and no Trip Flex? Cancelling now returns nothing, so weigh whether changing (paying the per-passenger, per-segment fee) gets you where you need to be for less than losing the ticket outright. If you're still inside your first 24 hours and booked 7+ days out, cancelling for a full refund and rebooking what you actually want is usually the cleanest move.
Managing the rest of your trip yourself
Changing or cancelling is only part of it, most of a booking you can manage online, free.
With your confirmation number, "My Trips" on allegiantair.com or the Allegiant app lets you handle most of this yourself at no extra cost: review your itinerary, add checked or carry-on bags, pick a seat, and update contact details. Arrange anything that needs advance notice, like a pet or a seating request, ahead of time rather than at the gate. When a self-service change fails, a payment won't go through, the site won't recognize your booking, or you're not sure whether Trip Flex applies to what you're trying to do, that's the moment a call saves the trip.
Frequently asked
Do I get a free 24-hour refund on Allegiant?+
What does Trip Flex actually do?+
What does it cost to change or cancel without Trip Flex?+
Can I cancel and get money back if my flight is in 5 days?+
Can I put someone else's name on my Allegiant ticket?+
Do you charge to change or cancel it for me?+
Contact options
Reach Allegiant directly, or let us handle it.
Contact Allegiant Air directly
The airline's own official channels, free.
More Allegiant Air help
Related guides.