BargainAirTicket is an independent travel agency, we are not Sun Country Airlines and are not affiliated with, endorsed by, or operated by Sun Country Airlines. Disability, medical-device and pregnancy-travel rules are set by Sun Country and by federal regulators, carry real consequences, and change; you can request assistance yourself at suncountry.com or by calling Sun Country directly, at no cost. If you'd rather we add the request to your booking and confirm it's set, our agents help for a service fee, quoted before you're charged.

Special assistance on Sun Country

Sun Country's rules split into what's free and portal-based, what needs a required advance notice, and what it simply doesn't publish. A trained service dog travels through the Open Doors Organization portal, up to two per guest, free, with a minimum age of 6 months, emotional-support animals and animals still in training don't qualify at all. A portable oxygen concentrator is allowed, but only if you notify Reservations at least 48 hours before departure, that notice is required, not optional, and you'll check in for a device inspection no later than 1 hour before departure. Sun Country does not offer a supplemental oxygen supply of its own. Wheelchair assistance is arranged through Sun Country's special-services channel and provided at the airport. And Sun Country doesn't publish a pregnancy travel policy at all, so that's a phone call, not a guess. Here's exactly what's required, what's free, and where Sun Country's policy goes quiet.

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    First question: what kind of assistance do you need, a service dog, oxygen, mobility, or are you traveling pregnant?

    Service dog or portable oxygen concentrator

    Both have a real process with a real deadline: a service dog goes through the ODO portal, and a POC needs 48 hours advance notice to Reservations. Miss the window and you're solving it at the airport instead of at home.

    Wheelchair, mobility assistance, or traveling pregnant

    Mobility assistance is requested in advance through Sun Country's special-services channel and provided at the airport. Pregnancy has no published cutoff at all, that gap is exactly why it's worth a call before you book.

    Trained service dogs travel through the Open Doors Organization, ODO, portal, up to two per guest, free of charge Service dogs must be at least 6 months old FAA-approved portable oxygen concentrators, POCs, are allowed through the required notice process POC use requires notifying Reservations at least 48 hours before departure, this is required, not just recommended Check in at the airport for device inspection no later than 1 hour before departure Sun Country does not publish a pregnancy policy, confirm your due date and trip directly with Sun Country by phone No emotional-support animals, ESAs, and no animals still in training, only trained service dogs qualify Sun Country does not offer a supplemental oxygen supply of its own, POC only

    Sun Country requires at least 48 hours advance notice before you fly with a portable oxygen concentrator, and that requirement is not optional.

    That's the anchor fact worth knowing before anything else on this page: notifying Sun Country Reservations 48 hours ahead of departure isn't a suggestion, it's a requirement for flying with a POC. On top of that notice, you also need to check in at the airport for a device inspection no later than 1 hour before departure, carry enough battery to cover the entire journey plus ground time and any delays, without relying on aircraft power, and sit in a window seat, not an exit row or bulkhead, for taxi, takeoff and landing. Sun Country does not offer a supplemental oxygen supply of its own, so this process is the only path for flying with oxygen on Sun Country. Miss the 48-hour window and you're negotiating at the counter instead of having it settled at home.
    When to arrange what
    When you book

    If you're traveling with a service dog, start the Open Doors Organization portal process now rather than later, it's free, but it takes a submission before you fly. If you plan to use a POC, mark the 48-hour notice window on your calendar the moment you have a departure date, since Reservations must hear from you before that deadline, not just before the flight.

    At least 48 hours before departure

    Notify Sun Country Reservations that you're flying with a portable oxygen concentrator. This window is required, not a courtesy heads-up, missing it can affect whether the device is accepted at all. If you're arranging mobility assistance, request it through Sun Country's special-services channel with as much lead time as you can.

    At the airport, no later than 1 hour before departure

    Check in for your POC device inspection. Confirm your window seat, and make sure your battery covers the entire journey, including ground time and any delays, without counting on aircraft power. Have your ODO service-dog paperwork ready to present if asked.

    Wheelchairs and mobility assistance

    What Sun Country publishes, kept honest about what it doesn't. Confirm current details at suncountry.com.

    Request it in advance through special-services:

    Sun Country asks that you request mobility assistance in advance through its special-services channel, either when you book or by calling ahead of your trip. Giving ground staff notice before you arrive is what makes the airport process smoother.

    Wheelchair assistance is provided at the airport:

    Once your request is on file, Sun Country provides wheelchair assistance at the airport itself, from curbside or check-in through to the gate and, on arrival, from the aircraft door onward.

    The exact steps and lead times aren't fully spelled out publicly:

    Sun Country's own published detail on the specific process, device size limits and how far in advance to call is limited. Rather than fill that gap with a guess, we're telling you plainly, this is one to confirm directly, either with Sun Country or with us, for your exact airport and device.

    Mobility-assistance procedures can vary by airport and change, confirm the current process at suncountry.com or by calling Sun Country before you fly.

    Service dogs through the Open Doors Organization, and why an ESA doesn't qualify

    One category, one portal, a real minimum age.

    Sun Country accepts trained service dogs only. The process runs through the Open Doors Organization, ODO, portal, where you submit the DOT Service Animal Air Transportation Form ahead of your flight. Up to two service dogs are allowed per guest, and there is no charge, service dogs fly free under this process. The dog must be at least 6 months old, a younger dog does not qualify under Sun Country's process regardless of training.

    Emotional-support animals, ESAs, and animals still in training are not accepted as service animals on Sun Country. If your animal falls into either of those categories rather than being a fully trained service dog, it can only travel under Sun Country's ordinary pet policy, with a carrier and Sun Country's standard pet fees, the same as any other pet. Don't wait until the airport to find this out, submit your dog's information through the ODO portal as soon as you book, and keep a copy of your confirmation on your phone.

    Service-animal policy carries real rules that vary and change; Sun Country sets and updates them. Always confirm current requirements at suncountry.com.

    Oxygen and medical devices

    Sun Country's own oxygen supply doesn't exist, this is a bring-your-own-device process with a real deadline.

    Portable oxygen concentrators, POCs, are allowed, with a required 48-hour notice:

    An FAA-approved portable oxygen concentrator is permitted onboard, but you must notify Sun Country Reservations at least 48 hours before departure. That's a requirement, not a recommendation, notifying Sun Country the morning of your flight doesn't satisfy it. Build that call into your planning the moment you book.

    Airport check-in for inspection, no later than 1 hour before departure:

    Sun Country requires you to check in at the airport for a device inspection no later than 1 hour before your scheduled departure. Arriving later than that risks the inspection, and the device, not being cleared in time.

    Battery for the whole trip, not just the flight:

    Your POC's battery needs to cover the entire journey, the flight itself, plus ground time and any realistic delay, and you cannot rely on aircraft power to make up the difference. Pack more battery than you think you'll need, not less.

    Window seat required, not exit row or bulkhead:

    You must sit in a window seat for taxi, takeoff and landing, and you cannot be seated in an exit row or a bulkhead row. Request that seat when you book so it isn't a scramble at check-in.

    No supplemental oxygen supply from Sun Country:

    Sun Country does not offer its own supplemental oxygen supply. It only permits passengers to bring their own FAA-approved POC, through this exact process. If a supplied tank is what you actually need, confirm directly with Sun Country before you book, don't assume it's available.

    Medical-device and oxygen rules are set by Sun Country and by federal regulators, and can change; confirm your exact situation at suncountry.com before you book, and call us if you're not sure which category applies to you.

    Flying while pregnant

    Sun Country doesn't publish a pregnancy travel policy at all, and that silence is exactly what you should confirm before you book.

    Sun Country does not publish a pregnancy travel policy or a cutoff week. Unlike its oxygen and service-dog rules, there's no stated process, no stated week, nothing to point to. We're not going to invent a cutoff to make this page feel more complete, an unpublished rule stated as fact is worse than no answer at all, it sends you to the airport with confidence in a number nobody actually confirmed.

    If you're pregnant and planning to fly Sun Country, especially if you're close to your due date, call Sun Country directly and ask what applies to your specific trip and week. Talk to your physician too, about whether flying is advisable for your situation regardless of what any airline allows. "Not published" doesn't mean "no rule ever applies," it means the only reliable answer is the one you get from Sun Country on the phone, not from a general description on any website, including this one.

    This is an area where Sun Country publishes nothing specific. Always confirm your exact week and situation with Sun Country and your own physician before you book, we can help you make the call, but only Sun Country and your doctor can advise you on flying.

    Why a call beats clicking a box

    Accessibility, oxygen and pregnancy questions are where a missed deadline or an unpublished gap turns into a problem at the counter.

    A POC notice sent 40 hours before departure instead of 48, a service-dog submission started the morning of the flight instead of through the ODO portal in advance, a battery that doesn't actually cover ground time and delays, or a pregnancy question that Sun Country simply doesn't answer on its website, these are the details that turn into a refusal or a scramble at the gate, not a phone call the week before. We check your timeline against Sun Country's 48-hour and 1-hour windows, confirm your ODO submission is in and current, walk through whether your oxygen situation is one Sun Country's process actually covers, and tell you plainly when something isn't published so you're calling Sun Country to confirm it, not guessing at the counter.

    Tell us your situation and your route, and we'll build the request around it instead of leaving it to chance at the airport, for a service fee, quoted before you're charged.

    Before you fly, the checklist

    A few minutes now can prevent a denied boarding later.

    • Service dog submitted through the ODO portal, dog is at least 6 months old, confirmation saved or printed
    • POC notice sent to Reservations at least 48 hours before departure, not the morning of your flight
    • Airport check-in planned no later than 1 hour before departure for device inspection
    • Battery packed for the entire journey, window seat confirmed, not an exit row or bulkhead
    • Wheelchair or mobility assistance requested through special-services, ahead of your trip
    • Traveling pregnant, especially near your due date? Confirm directly with Sun Country by phone before you book, don't assume

    The 48-hour POC notice is required, not a suggestion, missing it is the single most common way this goes wrong. Everything else on this page, the ODO submission for a service dog, the wheelchair request, confirming your pregnancy situation by phone, is workable with the right lead time. If you're not sure your notice landed in time, call before you head to the airport, not after.

    Frequently asked

    Does Sun Country accept emotional-support animals?+
    No. Sun Country accepts only trained service dogs, registered through the Open Doors Organization portal. Emotional-support animals and animals still in training do not qualify as service animals. If your animal falls into one of those categories, it can only travel under Sun Country's ordinary pet policy, with a carrier and pet fees. Tell us which category your animal falls into before you book so we route it correctly.
    What is the ODO process for a service dog on Sun Country?+
    Sun Country uses the Open Doors Organization, ODO, portal to collect the DOT Service Animal Air Transportation Form. You submit your dog's information through that portal before you fly. Up to two service dogs are allowed per guest, free of charge, and the dog must be at least 6 months old. Complete the portal process as soon as you book, not at the airport.
    Can I bring my own portable oxygen concentrator on Sun Country?+
    Yes, an FAA-approved portable oxygen concentrator, POC, is allowed, but you must notify Sun Country Reservations at least 48 hours before departure, this is required, not just recommended. You then check in at the airport for a device inspection no later than 1 hour before departure, carry enough battery to cover the entire journey plus ground time and delays, and sit in a window seat, not an exit row or bulkhead, for taxi, takeoff and landing.
    Does Sun Country provide supplemental oxygen on board?+
    No. Sun Country does not offer a supplemental oxygen supply of its own. It only permits passengers to use their own FAA-approved portable oxygen concentrator, under the 48-hour notice and inspection process. If your situation requires a supplied tank rather than your own POC, confirm directly with Sun Country before you book, don't assume it can be arranged.
    Can I fly on Sun Country while pregnant?+
    Sun Country does not publish a pregnancy travel policy or a cutoff week. Because nothing is published, confirm directly with Sun Country by phone before you book, especially if you're close to your due date, rather than assuming a rule that isn't stated anywhere.
    How do I request wheelchair assistance on Sun Country?+
    Request assistance in advance through Sun Country's special-services channel, and wheelchair assistance is provided at the airport. Sun Country's published detail on the exact steps and lead times is limited, so this is worth confirming directly with Sun Country or with us for your specific airport and device.

    Contact options

    Reach Sun Country directly, or let us add the request and confirm it's set.

    Contact Sun Country directly

    The airline's own official channels, free.

    Websitesuncountry.com
    Reservations651-905-2737
    AppSun Country app

    These are Sun Country's own channels; confirm current disability, device and pregnancy-travel rules at suncountry.com.

    Or let a BargainAirTicket agent do it

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    BargainAirTicket is an independent travel marketplace operated by Bookmecheapest LLC, not an airline and not a representative of Sun Country Airlines or any airline. "Sun Country Airlines" and related marks are trademarks of their respective owners, used here only to describe the ticketing support we offer. Disability accommodations, medical-device, service-animal and pregnancy-travel rules are set by the airline and by federal regulators, carry real consequences, and change. Always confirm current requirements at suncountry.com, and confirm any pregnancy-related travel decision and any oxygen or medical-device need with Sun Country directly and your own physician before you book. We assist with bookings on any airline for a service fee, quoted before you're charged.

    Policies last verified July 20, 2026 against Sun Country Airlines' own website. Airlines change these rules often, and we confirm current terms on every call.

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