BargainAirTicket is an independent travel agency, we are not LATAM Airlines and are not affiliated with, endorsed by, or operated by LATAM Airlines. Disability, medical-device and battery rules are set by the airline, by the FAA and by each country, carry real consequences, and change; always confirm current requirements at latam.com. If you'd like us to add the request to your booking and confirm it's set, our agents help for a service fee, quoted before you're charged.

Special assistance on LATAM Airlines

Reduced mobility, a wheelchair and oxygen each carry their own LATAM rules, and one of them surprises people: LATAM puts no oxygen on the aircraft, so you bring your own approved concentrator and a LATAM doctor has to clear it first. Here's the notice LATAM needs, what flies free, and what to arrange the day you book so nothing is missed at the gate.

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    First question: airport help only, or a device or medical need that has to be approved first?

    Airport wheelchair / reduced mobility only

    Give at least 24 hours' notice and LATAM has staff ready to help you through the terminal.

    Oxygen, a powered chair, or a companion needed

    Anything beyond mobility needs 48 hours, plus a medical review for a concentrator.

    LATAM supplies no oxygen on board Your own FAA-listed concentrator flies free, with a medical certificate POC batteries must cover 150% of the flight plus layover Your own manual wheelchair flies free, no quantity limit Powered-chair batteries: 1 x 300 Wh or 2 x 160 Wh, kept attached 24 hours' notice standard, 48 hours if you need a companion or medical care

    LATAM puts no oxygen on the aircraft. You bring your own approved concentrator, and a LATAM doctor has to clear it 48 hours ahead.

    The batteries have to cover 150% of the flying time plus your layover, so a device that lasts the flight but not the connection isn't enough. Sort it the day you book, not at the gate.
    When to arrange what
    When you book

    Add the assistance to the reservation and flag anything with a battery, a companion, or a medical need. For a concentrator, this is when the 48-hour clock starts.

    At least 48 hours before

    The deadline once it goes beyond mobility: a LATAM doctor reviews your oxygen medical certificate, and any need for a travelling companion or in-flight medical support is confirmed.

    At least 24 hours before

    The minimum notice for straightforward reduced-mobility help, the airport wheelchair and assistance through the terminal.

    Day of travel

    Arrive early, tell the counter and gate the assistance is on file, and keep chargers, batteries and your documents in your carry-on.

    How much notice LATAM needs

    The number changes with what you need, get it wrong and staff may not be ready.

    LATAM asks for at least 24 hours' notice for standard special assistance, the airport wheelchair, a push to the gate, help down the jet bridge for passengers with reduced mobility. The moment your situation goes beyond mobility, the notice jumps to 48 hours: that covers anyone who needs a travelling companion or a medical professional on the trip, or who is bringing oxygen. Give the notice when you book and it is routine paperwork; leave it and the airport may not have what you need on the day, whether you fly from a US city or connect through Santiago (SCL), Sao Paulo (GRU) or Lima (LIM).

    24 hours for reduced mobility:

    Airport wheelchair assistance and help through the terminal need at least a day's notice so LATAM can have someone ready at your departure airport and at any connection.

    48 hours the moment it goes further:

    If you need a companion, in-flight medical support, or you are carrying a concentrator, LATAM needs two days to review your case and confirm it before you travel.

    Notice windows and assistance procedures are set by LATAM and can change; confirm current details at latam.com or with LATAM.

    Wheelchairs & mobility devices

    Your own chair flies free, but a battery changes the rules.

    If you travel in your own manual wheelchair, LATAM carries it at no charge, and there is no limit on how many mobility aids you bring for your own use. A powered chair is different because of its lithium battery. LATAM caps that battery at one of 300 Wh, or two of 160 Wh, and it has to stay attached to the chair with the terminals protected against a short circuit. Tell us the make and battery of your chair when you book so we can confirm exactly how it has to be prepared before you reach the counter, rather than discovering a problem at check-in.

    Your manual wheelchair, free and no quantity limit:

    LATAM carries your own manual mobility aids at no charge and does not cap how many you bring for personal use, so a chair plus a walking frame is fine.

    Powered chairs, a firm battery ceiling:

    The lithium battery is limited to one of 300 Wh or two of 160 Wh, kept attached to the chair with the terminals protected. Bring the battery rating so it can be cleared in advance.

    Mobility-device and battery handling is set by LATAM and by dangerous-goods rules and can change; confirm your exact device at latam.com or with LATAM before travel.

    Oxygen & portable oxygen concentrators. LATAM gives you none

    The one people assume wrong, LATAM does not hand you oxygen on board.

    LATAM does not supply oxygen on its aircraft. If you need oxygen in the air, you bring your own portable oxygen concentrator from the FAA-listed approved models, and LATAM carries it at no charge as a medical device. What makes this different from simply showing up is the medical sign-off: you need a medical certificate, and a LATAM doctor reviews it at least 48 hours before departure. Your batteries have to cover 150% of the total flying time plus any layover, so a concentrator that runs the flight itself but not the wait between planes is not enough.

    No oxygen supplied on board:

    LATAM does not provide oxygen cylinders or an onboard supply for passenger use. If you need oxygen in the air, you have to bring your own approved concentrator.

    Your FAA-listed POC flies free:

    A portable oxygen concentrator from the FAA approved list is carried and used on board at no charge, treated as an assistive medical device rather than counted as baggage.

    A LATAM doctor must clear it, 48 hours ahead:

    You need a medical certificate, reviewed by LATAM's medical team at least 48 hours before you fly. Turn up without that review and the device may not be allowed on.

    Batteries: 150% of flight plus layover:

    Carry enough fully charged batteries to cover one and a half times the total flying time, plus your connection wait. Loose spares travel in your carry-on, protected from short-circuiting.

    POC and medical-oxygen rules are set by LATAM and the FAA and change; confirm your exact device and certificate at latam.com or with LATAM before travel.

    Service animals & other assistance

    Handled in full on our pet and service-animal page, here's the short version.

    A trained service dog travels with no weight cap on LATAM, while an emotional-support animal is only accepted on a few routes and countries and under stricter conditions. Because the answer turns on your exact route and paperwork, we keep the full detail on the LATAM pets and service animals page rather than half-cover it here. If your trip involves a service animal, start there or call us and we'll match the rule to your route.

    See LATAM pets & service animals

    Other medical conditions

    Some situations need clearance, sort them out before the day.

    A recent surgery, a condition that could need attention in the air, or travelling on a stretcher or with specific equipment can require LATAM's medical clearance or a form before you fly, and the details depend on your situation. Rather than risk being turned away at the gate, tell us what's involved and we'll check what LATAM needs and get it arranged, or point you to LATAM's special-assistance process. If a companion or a medical professional is part of it, remember that pushes the notice to 48 hours.

    Medical-clearance requirements are set by LATAM and change; confirm your specific case at latam.com or with LATAM before travel.

    Before you fly, the checklist

    Two minutes now prevents a scramble, or a denied boarding, later.

    • Add the request to the booking, at least 24 hours ahead, don't rely on sorting it at the airport
    • Oxygen? Medical certificate to LATAM's doctors 48 hours ahead, batteries at 150% of flight plus layover
    • Powered wheelchair? Bring the battery rating, 1 x 300 Wh or 2 x 160 Wh, kept attached to the chair
    • Chargers, batteries & paperwork in your carry-on, never in a checked bag

    Put it on the reservation the day you book. Your own wheelchair and your approved concentrator both fly free, but the 24 or 48-hour notice, the LATAM medical review and the battery maths aren't automatic. Sorted early they're paperwork; left to the gate they can be a missed flight.

    Frequently asked

    Does LATAM provide oxygen on board?+
    No. LATAM does not supply oxygen on its aircraft. If you need oxygen in the air you bring your own portable oxygen concentrator from the FAA approved list, which LATAM carries free. You need a medical certificate that a LATAM doctor reviews at least 48 hours before departure, and enough charged batteries to cover 150% of the total flying time plus any layover. Call us or LATAM and we'll get the device cleared before you fly.
    How much notice does LATAM need for special assistance?+
    At least 24 hours for standard reduced-mobility help like an airport wheelchair. If your situation goes beyond mobility, you need a companion, in-flight medical support, or you're bringing oxygen, LATAM needs 48 hours. Add the request when you book so it's on the reservation and staff are ready.
    Can I bring my own wheelchair on LATAM?+
    Yes. LATAM carries your own manual wheelchair free and doesn't limit how many mobility aids you bring for personal use. A powered chair's lithium battery is capped at one of 300 Wh or two of 160 Wh, kept attached to the chair with the terminals protected. Tell us the battery spec so it can be cleared before the counter.
    How do I request wheelchair assistance on LATAM?+
    Request it in advance through LATAM's special-assistance process, or ask us to add it to your booking, at least 24 hours ahead. Airport wheelchair help through the terminal is provided for passengers with reduced mobility. For anything with a battery, oxygen or a medical clearance, give as much notice as possible, 48 hours is the minimum.

    Contact options

    Reach LATAM directly, or let us add the request and confirm it's set.

    Contact LATAM Airlines directly

    The airline's own official channels, free.

    Websitelatam.com
    Reservations1-866-435-9526
    Special assistancelatam.com › Special assistance request
    AppLATAM Airlines app (iOS / Android)

    These are LATAM's own channels; confirm current disability and device rules at latam.com.

    Or let a BargainAirTicket agent do it

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    BargainAirTicket is an independent travel marketplace operated by Bookmecheapest LLC, not an airline and not a representative of LATAM Airlines or any airline. "LATAM Airlines" and related marks are trademarks of their respective owners, used here only to describe the ticketing support we offer. Disability accommodations, medical-device and battery rules are set by the airline, by the FAA and by each country on your route, carry real consequences, and change. Always confirm current requirements at latam.com. We assist with bookings on any airline for a service fee, quoted before you're charged.

    Policies last verified July 22, 2026 against LATAM Airlines' own website. Airlines change these rules often, and we confirm current terms on every call.

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